ClientSuccessRepresentative

WHY JOIN TAXRISE? At TaxRise, we don’t just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients. Join us and make a tangible difference in people’s lives while growing your career with a team that values your contributions. ABOUT THE ROLE As a Client Success Representative – Escalations, you’ll serve as a senior member of our Client Experience team, handling our most complex and high-impact client situations. This role is designed for experienced professionals who excel in critical thinking, problem-solving, and delivering exceptional client outcomes. You’ll play a key role in shaping the customer journey by resolving advanced client concerns, identifying patterns in client feedback, and partnering cross-functionally to improve processes and retention strategies. Your ability to navigate sensitive conversations, build trust, and deliver solutions will directly impact client satisfaction and business performance. This position is ideal for someone who thrives in a fast-paced environment, enjoys tackling challenging scenarios, and is motivated to elevate both the client experience and internal operations. We’re all about that in-person vibe, so this role is 100% on-site. If you’re excited to collaborate side-by-side with a high-performing team, we’d love to meet you. HOW YOU’LL BE REWARDED At Tax Rise, Inc., we recognize and reward high performance, ownership, and results. Base Pay: $25.00 – $28.00/hour (full-time, 40 hours/week) Monthly Bonus: $1,600 – $3,000 average earning potential Total Compensation: Approximately $71,000 – $94,000 annually Highly motivated team members who consistently exceed expectations have the opportunity to maximize earnings within this structure. WHAT YOU’LL DO Manage and resolve complex client escalations and cancellation reques