Pinnacle Group
workforce solutions
ClientSuccessPartner
“Client Success Partner at Pinnacle Group. Skills: client relationship management, customer success, workforce delivery. Serve as the primary point of contact for assigned clients, maintaining and trusted relationships. Partner with recruiting and delivery teams to ensure timely and accurate fulfillment of workforce needs”
What You'll Achieve.
ensure timely and accurate fulfillment of workforce needs; promote satisfaction and retention; monitor performance; reinforce client partnerships; ensure operational targets are met; optimize delivery processes; effective resolution; continuous improvement
Industry & Context.
Address client or contractor issues promptly, ensuring effective resolution
Based in or able to travel to key client locations as needed
What They're Looking For.
Must Have
3–5 years of experience in client relationship management, customer success, or workforce delivery, understanding of staffing operations and contingent workforce programs, Proven ability to manage multiple priorities and client relationships simultaneously
Nice to Have
Bachelor’s degree in Business, Human Resources, or related field preferred, Proficiency in CRM or ATS experience with Workday preferred, Based in or able to travel to key client locations as needed
What You'll Do.
Serve as the primary point of contact for assigned clients
maintaining and trusted relationships
Partner with recruiting and delivery teams to ensure timely and accurate fulfillment of workforce needs
Manage and support contractors throughout their engagement lifecycle to promote satisfaction and retention
Conduct regular touchpoints and on-site visits to monitor performance and reinforce client partnerships
and satisfaction metrics to ensure operational targets are met
Collaborate across teams to identify improvement opportunities and optimize delivery processes
Address client or contractor issues promptly
ensuring effective resolution and continuous improvement
Maintain accurate reporting and documentation of all client and workforce activity
How You'll Work.
Team & Collaboration
Partner with recruiting and delivery teams; Collaborate across teams to identify improvement opportunities and optimize delivery processes
Communication Scope
Exceptional interpersonal; communication; organizational skills
Applying for this Client Success Partner role?
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