Rightway
ClientSuccessOperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Success Operations Manager at Rightway. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Client Success Operations, Client Success, Account Management, Client Success Platform, Salesforce Service Cloud, CRM, enablement platforms. building and optimizing scalable processes. improving visibility into client activity”
What You'll Achieve.
drive operational excellence across the client lifecycle; ensure a consistent, high-quality client experience that drives retention, satisfaction, and growth; efficiency, automation, and scalability; reduce manual effort, streamline workflows, and increase output; improve CS effectiveness and scalability; ensure execution, alignment, and accountability across the org; provide clear, actionable insights into client health, activity, renewals, and performance — enabling better, faster decisions; driving adoption, training, and continuous improvement; improve workflows, surface insights, and increase team productivity; create seamless handoffs and a unified client experience; ensure the team can operate efficiently and consistently; Obsessed with efficiency and impact — always looking for ways to do more with less; drive outcomes; align stakeholders and drive outcomes; zoom out to big-picture goals while executing on details; simplify complex processes into actionable guidance
Industry & Context.
Proactive and solutions-oriented; A systems thinker who can reimagine processes, not just optimize them; solutions-oriented
What They're Looking For.
Must Have
Bachelors degree required, AI-forward and technically curious, A systems thinker who can reimagine processes, not just optimize them, Highly organized and execution-focused, Proactive and solutions-oriented, Comfortable operating in ambiguity and building from scratch in a fast-paced environment, Experienced in administering and optimizing tools (CRM, enablement platforms, etc. ) and driving adoption, cross-functional collaborator who can align stakeholders and drive outcomes, Strategic thinker who can zoom out to big-picture goals while executing on details, Clear, effective communicator who simplifies complex processes into actionable guidance
Nice to Have
advanced degree preferred, Experience in Client Success Operations or a background working directly in a Client Success or Account Management role, Experience implementing or supporting a Client Success Platform (e.g. , Salesforce Service Cloud), Hands-on experience as a Salesforce Service Cloud administrator or similar CRM/tool admin role, Exposure to building or scaling CS processes in a growing organization
What You'll Do.
building and optimizing scalable processes
improving visibility into client activity
enabling the CS team to operate more efficiently and proactively
standardizing workflows
supporting strategic initiatives
Design & scale CS processes
Drive operational leverage
Lead strategic initiatives
Own reporting & insights
Enable tools & systems
Leverage AI & emerging tech
Drive cross-functional coordination
Uplevel team enablement
How You'll Work.
Team & Collaboration
partners closely with Client Success; Partner with CS leadership; Drive cross-functional coordination: Partner across Sales, Proposals, Implementation, Marketing, and Data to create seamless handoffs and a unified client experience; cross-functional collaborator who can align stakeholders and drive outcomes
Communication Scope
Clear, effective communicator who simplifies complex processes into actionable guidance
Process & Methodology
Lead strategic initiatives: Own high-impact projects that improve CS effectiveness and scalability — from process redesign to tool implementation to cross-functional operating models, Highly organized and execution-focused, with the ability to manage multiple priorities independently
Full Job Description
ABOUT THE ROLE: The Client Success Operations Manager sits within the Commercial Operations team and partners closely with Client Success to drive operational excellence across the client lifecycle. This role is responsible for building and optimizing scalable processes, improving visibility into client activity, and enabling the CS team to operate more efficiently and proactively. By standardizing workflows, centralizing data, and supporting strategic initiatives, this role helps ensure a consistent, high-quality client experience that drives retention, satisfaction, and growth. WHAT YOU’LL DO: Design & scale CS processes: Build and evolve core Client Success workflows (renewals, QBRs, escalations, growth motions), with a focus on efficiency, automation, and scalability Drive operational leverage: Continuously identify opportunities to reduce manual effort, streamline workflows, and increase output through better systems, tooling, and AI-enabled processes Lead strategic initiatives: Own high-impact projects that improve CS effectiveness and scalability — from process redesign to tool implementation to cross-functional operating models Partner with CS leadership: Support team operations, planning, and communication to ensure strong execution, alignment, and accountability across the org Own reporting & insights: Build dashboards and reporting that provide clear, actionable insights into client health, activity, renewals, and performance — enabling better, faster decisions Enable tools & systems: Administer and optimize CS tools (e.g., Service Cloud, Highspot, etc.), driving adoption, training, and continuous improvement Leverage AI & emerging tech: Actively identify and implement ways to use AI and automation to improve workflows, surface insights, and increase team productivity Drive cross-functional coordination: Partner across Sales, Proposals, Implementation, Marketing, and Data to create seamless handoffs and a unified client experience Uplevel team enablement:
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