Breezeway
property operations and experience platform
ClientSuccessManager,Spanish
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Success Manager, Spanish at Breezeway. Skills: Client Success Management, Account Management, SaaS, Spanish. Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success. Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features”
What You'll Achieve.
drive their success; Increase value; build confidence in the product; Drive further adoption; Identify upsell opportunities; Identify business churn risks early; create action plans to circumvent them; Develop strategies for engagement, adoption, and success planning; Further drive value
Industry & Context.
solution-oriented approach
What They're Looking For.
Must Have
2-4 years experience in client success or account management, Experience promoting SaaS solutions in a client success role, Fluency in Spanish & English
Nice to Have
Experience in startups is a bonus, Experience in the property management industry is a bonus
What You'll Do.
Ensure the client has the best understanding of our platform
technical capabilities
and know how to enable their success
Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features
Maintain continuous engagement with clients to Increase value and build confidence in the product by providing ongoing education on new features and products
Drive further adoption
Identify upsell opportunities
Identify business churn risks early
and create action plans to circumvent them
Develop strategies for engagement
by analyzing data and client feedback
Further drive value by identifying additional upsell and cross sell opportunities
Represent the voice of the client internally
and provide feedback that enables continuous development and improvement of how we do business
Apply a solution-oriented approach to meeting client needs
and escalate client issues quickly
How You'll Work.
Team & Collaboration
build and maintain relationships with colleagues
Communication Scope
Clear, confident, and persuasive communicator; craft and deliver messaging for diverse groups of users and stakeholders
Process & Methodology
project management and prioritization methods, Proven ability to effectively juggle multiple projects with competing priorities
Full Job Description
Breezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property. What We’re Looking For Breezeway is hiring a Client Success Manager to serve as the primary resource and partner for our clients. As a trusted advisor, you will own the business relationship post-implementation and leverage a thorough knowledge of our product and a deep understanding of each client’s complex needs to deliver solutions tailored to drive their success. Our ideal candidate is as driven to achieve goals as they are to foster long-lasting relationships. If you are passionate, proactive, and solution-oriented, we would love to talk. What You’ll Do Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success, while learning about their unique business needs and how they align with future product development at Breezeway. Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features. Maintain continuous engagement with clients to Increase value and build confidence in the product by providing ongoing education on new features and products Drive further adoption Identify upsell opportunities Identify business churn risks early, and create action plans to circumvent them. Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross sell opportunities. Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business Apply a solution-oriented approach to meeting client nee
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