Blue Rose Research
Polling
ClientSuccessManager-PollingToolsandProducts
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“Client Success Manager - Polling Tools and Products at Blue Rose Research. Skills: Client Success, Polling Tools, Product Management, Communication, Political Acumen. Serve as first point of contact and advocate for clients using polling products. Triage incoming requests, resolve issues, and escalate when necessary”
What You'll Achieve.
Maximize tool adoption and value; Ensure delivery of high quality results on time; Reduce friction as new features are shipped; Inform product roadmap; Improve tools for internal and external usage
Industry & Context.
Solutions-oriented; Creative thinker; Not daunted by open-ended research questions
Washington D.C. area preferred
What They're Looking For.
Must Have
At least 3–4 years of professional experience, Prior experience in a customer support or client success-style role, Can comfortably read and interpret crosstabs, toplines, and basic survey data without technical support, Oral and written communication skills, especially in a remote environment, Solutions-oriented, have attention to detail, and are a creative thinker who isn't daunted by open-ended research questions, Kind person and a team player who contributes to a warm working environment
Nice to Have
Prior experience or familiarity with survey research, polling, or public opinion work, either in campaigns, political consulting, advocacy, or a research organization, Enjoy spending as much of your time interacting with other people as you do reading data, Desire to work in multi-disciplinary teams with engineers, machine learning data scientists, statisticians, and political experts, and are excited to serve as the bridge between technical and non-technical stakeholders, Enjoy and have experience working in fast-paced environments turning around a high volume of relatively small projects, Interested in and passionate about progressive willing to engage with the wider progressive political ecosystem and develop domain knowledge in addition to research expertise, Experience with account management, Comfort advocating for UX/UI improvements to enhance our partners’ experience with our products
What You'll Do.
Serve as first point of contact and advocate for clients using polling products
Triage incoming requests
and escalate when necessary
Proactively identify and pitch relevant use cases and features to clients
Partner with internal teams to solve challenges of introducing new tools
Onboard new client users to polling tools and interfaces
Write and maintain product documentation (user guides
Track client feedback
and recurring support themes
prioritize improvements
and inform the product roadmap
Provide product feedback to engineers
How You'll Work.
Team & Collaboration
Partner with internal teams (data scientists, machine learning engineers, analysts); Collaborate with engineering and data science to inform product roadmap; Work with engineers to improve tools; Work in multi-disciplinary teams with engineers, machine learning data scientists, statisticians, and political experts; Serve as the bridge between technical and non-technical stakeholders
Communication Scope
Oral communication; Written communication; Communicate research clearly to non-technical stakeholders
Full Job Description
Blue Rose Research develops a wide range of cutting-edge products used by the most important progressive organizations in the country. Our research undergirds short-term and long-term strategy for advancing progressive causes and has a trusted track record among key decision makers. The Blue Rose Research team has a storied history and has worked with central players to develop strategy and direct hundreds of millions of dollars of resources. The work produced by the team is widely regarded as among the most technically sophisticated in the space. If you join us, you'll be plugging into a diverse team of decorated engineers, PhD data scientists, and political insiders who are closely connected to some of the most important decision makers in the progressive ecosystem. Managers on the Research Team manage the day-to-day of our partnerships across the progressive community, as well as internally among our data scientists, machine learning engineers, and analysts to ensure delivery of high quality results on time. The insights from our polling products are used for understanding the issues important to the American public, what policies should be supported, how best to argue for them, and much more. We are responsible for polling products that are scalable, robust, accurate, and useful. We're a fast and dynamic team, and you'll be contributing to an increasingly rapid cadence of polling projects with a growing roster of clients from across the progressive political world. We're looking for you to bring your passion for politics, an ability to communicate research clearly to non-technical stakeholders, a strong attention to detail, and a desire to make a big impact on a timeline. We offer a competitive salary, medical, dental, and health benefits, and the ability for you to be your full self at work! Salary range: $90-$140k per annum, commensurate with experience. This position is full time. Remote allowed, Washington D. C. area preferred. Your work would include: Servi
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