Company
Corporate
ClientSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Success Manager. Skills: Coaching, Quality assurance, Client relations. Coach and mentor CSMs. Improve customer satisfaction”
What You'll Achieve.
Improve customer satisfaction; Improve retention; Improve relationship management
Industry & Context.
Must be able to work in a hybrid setup, Must align with a US time zone (night shift) schedule, Must present original coaching/training materials during the hiring process, Conduct a mock training simulation (live), Present a self-made presentation deck
What They're Looking For.
Must Have
Experience coaching Customer Success Managers, Experience coaching Account Managers, Solid foundation in quality assurance, Structured feedback delivery, Former BPO trainers with QA and client-facing experience, Excellent communication skills, Excellent facilitation skills, Excellent coaching skills, Familiarity with CRMs, Familiarity with performance coaching tools, Must be able to work in a hybrid setup, Must align with a US time zone (night shift) schedule
Nice to Have
Background in SaaS, Background in B2B services, Background in subscription-based support, Familiarity with CS tools like Hubspot, Familiarity with CS tools like Pipedrive, Familiarity with CS tools like Stripe, Familiarity with CS tools like Dialpad, Training certifications, Coaching certifications
What You'll Do.
Coach and mentor CSMs
Improve customer satisfaction
Improve relationship management
Conduct quality reviews
Provide detailed feedback
Develop coaching plans
Deliver coaching plans
Collaborate with leadership
Lead training sessions
Reinforce best practices
Maintain coaching documentation
Track coaching effectiveness
Report coaching effectiveness
Analyze coaching effectiveness
How You'll Work.
Team & Collaboration
Collaborate with leadership on team skill development; Collaborate with leadership on training needs; Collaborate with leadership on continuous improvement
Communication Scope
Excellent communication skills
Full Job Description
## Description About the Role: We are seeking a Client Relations Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success. The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply. ## Key Responsibilities Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback Develop and deliver coaching plans tailored to individual performance metrics and team goals Collaborate with leadership on team skill development, training needs, and continuous improvement Lead training sessions and skill refreshers to reinforce best practices and performance standards Maintain standardized coaching documentation and feedback tools Track, report, and analyze coaching effectiveness and performance trends ## Candidate Requirements Experience coaching Customer Success Managers, Account Managers, or similar roles Solid foundation in quality assurance and structured feedback delivery Former BPO trainers with QA and client-facing experience are strongly encouraged to apply Excellent communication, facilitation, and coaching skills Familiarity with CRMs and performance coaching tools Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule Must present original coaching/training materials during the hiring process ## Hiring Requirement – Simulation & Mock Deck Conduct a mock training simulation (live) Present a self-made presentation deck on the following topics: “What is a Customer Success Manager?” “How to Be a Successful CSM” This simulation will be used to
Applying for this Client Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about this company?
Real rants from real employees. Read before you apply.