ClientSuccessManager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.   Client Overview Our client is a performance marketing company that helps brands scale customer acquisition through data-driven lead generation and smart campaign optimization. Their mission is to connect brands with qualified leads efficiently and transparently, building long-term client relationships rooted in performance, clear communication, and measurable growth. They operate in a fast-paced, results-driven environment where every insight, recommendation, and client interaction is tied to real, trackable impact. Role Overview The Client Success Manager will serve as the primary point of contact for a portfolio of client accounts, ensuring seamless communication, performance visibility, and data-driven recommendations that help optimize campaigns. This is a consultative, highly client-facing role that blends account management, analytical thinking, and proactive relationship building. The Client Success Associate will lead onboarding calls, conduct regular check-ins, and translate complex performance data into clear, actionable insights that drive stronger client results. Location Fully Remote (Work from Home) | 9 AM – 5 PM EST Key Responsibilities Client Communication & Relationship Management - Act as the primary contact for client accounts via Slack, Email, and Google Meet. - Lead onboarding sessions, pre-launch meetings, and periodic client check-ins (15-day, 30-day, etc.). - Communicate campaign performance updates, findings, and next steps clearly and proactively. - Ensure clients feel supported and informed at every stage of engagement. - Proactively manage client relationships by identifying potential concerns, opportunities, and action items before they become issues. - Investigate client concerns and performance challen