VTS
Commercial Real Estate Technology
ClientSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Success Manager at VTS. Skills: Client Success, Account Management, SaaS, PropTech. Partner directly with commercial real estate teams. Ensure they are extracting maximum value from our platform”
What You'll Achieve.
Ensure they are extracting maximum value from our platform; Turning daily users into VTS champions; When our CSMs succeed, our customers thrive and continue to grow with us
Industry & Context.
Solving complex client problems
Requires this hire to work from our office four days a week
What They're Looking For.
Must Have
2–3 years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS, PropTech, or Real Estate environment, Deeply curious, Coachable, Tech-savvy, Highly adept at mastering and troubleshooting complex digital workflows, Can manage multiple client projects simultaneously, Sharp attention to detail, Hitting your goals in a fast-paced environment
Nice to Have
Translate technical concepts into simple, actionable business insights for non-technical users
What You'll Do.
Partner directly with commercial real estate teams
Ensure they are extracting maximum value from our platform
Own and manage a dedicated portfolio of accounts
Act as a core strategic advisor for our users
Drive value through high-velocity adoption
Turn daily users into VTS champions
Act as the primary point of contact
Establish long-term relationships with key stakeholders
Guide clients toward clear
How You'll Work.
Team & Collaboration
Work in an open floor plan to promote cross-functional collaboration
Communication Scope
Communicate technical concepts into simple, actionable business insights
Process & Methodology
Manage multiple client projects simultaneously
Full Job Description
Client Success is the front line of VTS’s retention engine. As a Client Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they are extracting maximum value from our platform. With the support of powerful data-driven workflows and advanced VTS AI tools, you will own and manage a dedicated portfolio of accounts. You’ll act as a core strategic advisor for our users—driving value through high-velocity adoption, and turning daily users into VTS champions. Simply put, when our CSMs succeed, our customers thrive and continue to grow with us. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. ** What you can expect as a Client Success Manager: This isn’t your typical account management role. At VTS, you’ll join a high-impact, AI-augmented CS team that’s rethinking how modern client success is done. You will: Own Your Book of Business: Act as the primary point of contact and trusted partner for a dedicated portfolio of accounts, establishing long-term relationships with key stakeholders. Optimize you love building relationships, solving complex client problems, and guiding clients toward clear, successful outcomes. You could be a great fit if: You bring 2–3 years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS, PropTech, or Real Estate environment. You are deeply curious, coachable, tech-savvy, and highly adept at mastering and troubleshooting complex digital workflows. You are a strong communicator who can translate technical concepts into simple, actionable business insights for non-technical users. You can manage multiple client projects simultaneously while maintaining a sharp attention to detail and hitting your goals in a fast-paced environment. What VTS Values & How We Show It Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coac
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