ClientSuccessManager

As a Client Success Manager you will be responsible for providing an excellent experience for our clients by anticipating and resolving challenges or issues in a manner that exceeds expectations. The successful candidate is energized by making clients happy and driven to create success in challenging situations through relationship building, creative problem solving, communication, and persistence. What you'll do Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service Formulate long term client partnerships that deliver both financial and operational benefits for both organizations Lead recurring client meetings and ensure that all follow-up items are addressed Effectively interact with clients on regular and ad hoc basis Build and develop revenue streams within our existing client base Collaborate with other departments to resolve service delivery issues impacting contractual obligations Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums Efficiently manage time and deadlines while balancing multiple priorities internally and externally Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally Review and approve the release of software changes and participate in UAT testing Educate and guide new and existing clients on industry best practic