Verra Mobility
ClientSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Success Manager at Verra Mobility. Skills: Client success, Account management, Relationship building. Provide excellent client experience. Anticipate client challenges”
Industry & Context.
Problem solving; Critical thinking; Data analysis
What They're Looking For.
Must Have
3-5 years' experience in customer-facing environment, 3-5 years' experience in account management, 3-5 years' experience in similar role, Excellent written communication skills, Excellent verbal communication skills, Working knowledge of Microsoft Office suite
Nice to Have
Bachelor's degree
What You'll Do.
Provide excellent client experience
Anticipate client challenges
Resolve client issues
Maintain professional client relationships
Provide positive customer service
Formulate client partnerships
Deliver financial benefits
Deliver operational benefits
Address follow-up items
Interact with clients
Build revenue streams
Develop revenue streams
Resolve service delivery issues
Understand product configuration
Understand system logic
Understand system functionality
Serve as primary client contact
Own client satisfaction
Identify opportunities
Maintain client health
Manage account reconciliation
Manage overdue revenue recovery
Manage invoice accuracy
Communicate effectively
Balance internal priorities
Balance external priorities
Oversee project campaign execution
Document requirements
Measure project progress
Communicate project progress internally
Communicate project progress externally
Review software changes
Approve software changes
Participate in UAT testing
Address areas for improvement
Monitor client performance
Analyze client performance
Raise awareness to management
Develop potential solutions
Communicate solutions to impacted parties
Compile client requirements
Document client requirements
Communicate client requirements to stakeholders
Review settlement files
Deliver settlement files
Review client reporting
Deliver client reporting
How You'll Work.
Team & Collaboration
Collaborate with other departments; Communicate internally
Communication Scope
Client communication; Verbal communication; Written communication
Process & Methodology
Project campaign execution
Full Job Description
As a Client Success Manager you will be responsible for providing an excellent experience for our clients by anticipating and resolving challenges or issues in a manner that exceeds expectations. The successful candidate is energized by making clients happy and driven to create success in challenging situations through relationship building, creative problem solving, communication, and persistence. What you'll do Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service Formulate long term client partnerships that deliver both financial and operational benefits for both organizations Lead recurring client meetings and ensure that all follow-up items are addressed Effectively interact with clients on regular and ad hoc basis Build and develop revenue streams within our existing client base Collaborate with other departments to resolve service delivery issues impacting contractual obligations Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums Efficiently manage time and deadlines while balancing multiple priorities internally and externally Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally Review and approve the release of software changes and participate in UAT testing Educate and guide new and existing clients on industry best practic
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