U. S. Bank
ClientSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Success Manager at U. S. Bank. Skills: Client support, Relationship management, Sales. Manage a portfolio of new clients. Grow spend volume and revenue”
What You'll Achieve.
Grow spend volume and revenue above existing benchmark; Maximize return from each new customer; Improve performance; Meet a performance/ revenue goal
Industry & Context.
Analytical skills; Problem-solving skills
What They're Looking For.
Must Have
Bachelor's degree, Seven to ten years of client support, Relationship management or sales experience
Nice to Have
Are currently in sales or have a desire and skill set suited for a sales role, Providing consultative advice to customers, growing portfolios through various program optimization activities, and making appropriate referrals, sales, relationship management and business development abilities, Knowledge of Credit Card or Commercial card products and services, Broad knowledge of bank products and services that result in successfully capitalizing on all opportunities to expand relationships and sales of bank's products, analytical and problem-solving skills, Ability to work effectively with individuals, groups, and vendors across the company to manage customer relationship, Well-developed written communication and verbal presentation skills is a must
What You'll Do.
Manage a portfolio of new clients
Grow spend volume and revenue
Train new customers on products
Monitor customer spends and behaviors
Source solutions to client issues
Strategies on non-responsive programs
Provide consultative advice
Optimize program activities
Develop strategic client plans
Maintain organized pipeline
Learn technology platforms
Train others in using platforms
Meet performance/revenue goals
How You'll Work.
Team & Collaboration
Build partnerships and alignment with internal stakeholders; Work closely with sales team; Work effectively with individuals, groups, and vendors
Communication Scope
Well-developed written communication; Verbal presentation skills
Full Job Description
Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. ## **_Job Description_** This exciting role will be a fit for a person who naturally has a desire to help and assist others in being successful, the role will be focused on managing a portfolio of new clients in their first 6 months as a customer of the bank. You goal will be to grow spend volume and revenue above existing benchmark to maximize the return we see from each new customer. Responsibilities include training new customers on products and technology platforms, monitoring customer spends and behaviors for ongoing management and intervention to improve performance, working with various departments to source solutions to client assistance issues, work closely with sales team to strategies on non-responsive programs. **Responsibilities Summary:** * Providing consultative advice to customers, growing portfolios through various program optimization activities, and making appropriate decisions on how to boost client performance * Build strong partnerships and alignment with internal stakeholders * Develops strategic client plans * Maintain organized pipeline within client management platform * Be able to learn technology platforms and be competent in training others in using it * Have a comfort in being able to meet a performance/ revenue goal **Basic qualifications** * Bachelor's degree, or equivalent work experience *
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