ClientSuccessManager

About us TeleTracking began with a simple but powerful belief that no one should wait for the care they need. More than a slogan, it’s a promise to continually improve healthcare. TeleTracking builds groundbreaking technology incorporating deep clinical expertise. Our solutions are used in the nation’s largest healthcare systems and around the world to positively impact patients, families and communities. What’s your contribution to the TeleTracking story? When you choose to bring your passion and skills to help achieve our purpose, you’ll be part of a team that understands that there’s a human life behind every data point. Your skills, curiosity, and compassion—will help fuel our innovation and achieve the TeleTracking promise of revolutionizing modern healthcare. About The Role… The Client Success Manager (CSM) serves as the long-term strategic partner for a portfolio of health system clients. The CSM is the navigator ensuring clients know where they are, where they're going, and how to get the most out of the journey. You are the connective tissue between our clients' operational goals and TeleTracking's full solution ecosystem. This role is not a reactive support function. CSMs at TeleTracking are proactive, data driven partners accountable for client health, platform adoption, contract retention, and growth. You will be the internal voice of your clients and the external face of TeleTracking's value. This position requires up to 25% travel. What You’ll Own… Client Relationship Management Serve as the primary point of contact for a defined portfolio of health system client's post-implementation. Establish and maintain executive-level relationships with key stakeholders including CNOs, COOs, and VP-level operational leaders. Conduct structured business reviews and strategic touchpoints that connect TeleTracking utilization data to client strategic priorities. Proactively identify and escalate client risk signals before they become retention threats. Platform Adop