ClientSuccessManager

As a Client Success Manager, you will own day-to-day relationships with healthcare clients, ensuring they maximize value from SuperDial’s AI-driven RCM solutions. You will focus on onboarding, adoption, and performance optimization across revenue cycle workflows, acting as both a trusted advisor and a hands-on problem solver. About the Role: - Manage post-sale relationships for healthcare clients using SuperDial’s AI solutions across RCM functions including eligibility, prior auth, claims follow-up, and denial management. - Drive onboarding and implementation, ensuring workflows are configured to improve revenue capture and reduce administrative burden. - Monitor key RCM performance metrics such as denial rates, claim turnaround time, and reimbursement efficiency. - Provide technical support by troubleshooting integrations (EHR/PM systems), reviewing logs, and partnering with engineering to resolve issues. - Deliver customer training on best practices for AI adoption and revenue cycle optimization. - Identify opportunities to expand usage of SuperDial’s automation capabilities within existing workflows. - Escalate and track customer issues, ensuring timely resolution and high satisfaction. About You: - 3+ years of experience in customer success, healthcare SaaS, or RCM operations. - Strong understanding of revenue cycle workflows including claims submission, denial resolution, and payer processes. - Technical aptitude with APIs, integrations, and healthcare systems (EHR/PM). - Strong communication and problem-solving skills. - Experience working with operational or billing teams in healthcare environments is a plus. What’s in it for you? • The opportunity to own and drive customer success at a rapidly growing AI-powered healthcare company. • A fast-moving, entrepreneurial culture where your work directly impacts customer satisfaction and retention. • Competitive salary, performance-based bonuses, and benefits, including health, dental, vision, and equity options. Wh