ClientSuccessManager

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Client Success Manager for our Retailers Platform, you are responsible for helping our retailer clients reach their business goals and ensuring that they have an amazing experience with our solutions. You contribute to and support the Retailer Client Success teams by following standard procedures and collaborating with team members to solve routine problem issues. Responsibilities Manage key relationships with current Retailer Clients and understand their goals and what success looks like for current programs Create and maintain joint success plans for your clients to align on a roadmap to success to keep Client engaged and focused on a plan to achieve their goals Understand your client’s utilization of the platform and drive product listing success, through a balance of retailer client training and enablement Monitor feature adoption and usage for your book of business and advise on best practices and feature / function / benefit of utilizing new features Drive Gross Merchandise Value (GMV) by providing recommendations to expand our network of global Marketplaces. Partner cross-functionally with other Client stakeholders like: Sales, Product, Managed Services, Support and Implementation to ensure a smooth Client experience Qualifications Minimum Qualifications 2+ years of client success or account management experience in a SaaS environment wit