Rithum
SaaS
ClientSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Success Manager at Rithum. Skills: client success, account management, SaaS environment, strategic account planning, client roadmap development. Manage key relationships with current Retailer Clients and understand their goals and what success looks like for current programs. Create and maintain joint success plans for your clients to align on a roadmap to success to keep Client engaged and focused on a plan to achieve their goals”
What You'll Achieve.
helping our retailer clients reach their business goals; ensuring that they have an amazing experience with our solutions; Drive Gross Merchandise Value (GMV)
Industry & Context.
solve routine problem issues
What They're Looking For.
Must Have
2+ years of client success or account management experience in a SaaS environment with a focus on strategic account planning and client roadmap development, Comfort using AI tools such as chat based assistants, summarization tools, and reporting copilots to support daily work, Experience using a major CRM tool, Ability to interpret reports and compare analytics, Exceptional interpersonal skills and the ability to effectively communicate with all team roles and career levels, Excellent communication (written and verbal) and presentation skills, Ability to organize work, prioritize tasks, and manage multiple
Nice to Have
Prior experience working in SaaS or technology, experience supporting brands, retailers, or marketplace businesses is preferred, Salesforce or Gainsight preferred, experience with tools like Looker and PowerBI preferred
What You'll Do.
Manage key relationships with current Retailer Clients and understand their goals and what success looks like for current programs
Create and maintain joint success plans for your clients to align on a roadmap to success to keep Client engaged and focused on a plan to achieve their goals
Understand your client’s utilization of the platform and drive product listing success
through a balance of retailer client training and enablement
Monitor feature adoption and usage for your book of business and advise on best practices and feature / function / benefit of utilizing new features
Drive Gross Merchandise Value (GMV) by providing recommendations to expand our network of global Marketplaces
How You'll Work.
Team & Collaboration
Partner cross-functionally with other Client stakeholders like: Sales, Product, Managed Services, Support and Implementation to ensure a smooth Client experience; collaborating with team members to solve routine problem issues
Communication Scope
Excellent communication (written and verbal); presentation skills; ability to effectively communicate with all team roles and career levels
Process & Methodology
strategic account planning, client roadmap development, Ability to organize work, prioritize tasks, manage multiple
Full Job Description
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Client Success Manager for our Retailers Platform, you are responsible for helping our retailer clients reach their business goals and ensuring that they have an amazing experience with our solutions. You contribute to and support the Retailer Client Success teams by following standard procedures and collaborating with team members to solve routine problem issues. Responsibilities Manage key relationships with current Retailer Clients and understand their goals and what success looks like for current programs Create and maintain joint success plans for your clients to align on a roadmap to success to keep Client engaged and focused on a plan to achieve their goals Understand your client’s utilization of the platform and drive product listing success, through a balance of retailer client training and enablement Monitor feature adoption and usage for your book of business and advise on best practices and feature / function / benefit of utilizing new features Drive Gross Merchandise Value (GMV) by providing recommendations to expand our network of global Marketplaces. Partner cross-functionally with other Client stakeholders like: Sales, Product, Managed Services, Support and Implementation to ensure a smooth Client experience Qualifications Minimum Qualifications 2+ years of client success or account management experience in a SaaS environment wit
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