ClientSuccessManager

### **Client Success Manager (Education / Medical Pathways)** **Location:** Remote (South Africa) **Employment Type:** Full-time ### **About the Company** We are a fast-growing, globally distributed education company helping ambitious students secure placements into top medical schools—primarily in the UK. Our programmes support students through structured pathways, including hospital internships, mentoring, and application preparation. With students across the UK, US, and Asia, we operate a 24/7 support model and are scaling rapidly. ### **The Role** We are looking for a **Client Success Manager (CSM)** to join our growing team. This is a **high-impact, client-facing role** where you will guide students through their journey—from onboarding to successful programme completion—ensuring they stay on track, motivated, and achieving results. You will act as a **mentor, accountability partner, and programme manager** , working closely with students (and sometimes their parents) to deliver an exceptional experience. ### **Key Responsibilities** ### **1\. Student Success & Programme Delivery** * Manage a portfolio of students from onboarding through to programme completion * Conduct regular **1:1 Zoom sessions** to track progress and provide guidance * Ensure students complete required milestones (e.g. internships, learning modules) * Maintain high levels of engagement, motivation, and accountability ### **2\. Relationship Management** * Build strong relationships with students and, where relevant, parents * Communicate regularly via **Zoom, WhatsApp, and other channels** * Act as the primary point of contact throughout the programme ### **3\. Performance Tracking & Accountability** * Monitor student progress against structured programme plans * Identify risks early (e.g. disengagement, missed milestones) * Intervene proactively to keep students on track ### **4\. Leadership & Coordination** * Potentially manage or coordinate with junior support staff (e.g. programme assis