OpenAP LLC
Advertising
ClientSuccessManager
“Client Success Manager at OpenAP LLC. Skills: Client relationship management, Campaign execution, Cross-functional partnership. Manage client relationships. Grow client relationships”
What You'll Achieve.
Drive customer satisfaction; Drive customer retention; Drive long-term growth; Deliver successful client outcomes; Optimize client outcomes
Industry & Context.
Problem-solving; Troubleshooting; Critical-thinking
In-person meetings, Client entertainment
What They're Looking For.
Must Have
4–7+ years Client Success experience, 4–7+ years Account Management experience, Experience in advertising, Experience in media, Experience in ad technology, Experience in television, Experience in streaming, Professional presence, Familiarity with agency workflows, Familiarity with campaign lifecycle, Written communication skills, Verbal communication skills, Presentation communication skills, Willingness to participate in client-facing activities, Ability to participate in client-facing activities, Demonstrated ownership, Demonstrated accountability, Demonstrated follow-through, Proficiency in Microsoft Excel, Proficiency in Microsoft PowerPoint, Experience developing client-facing reports, Experience developing client-facing presentations, Experience developing meeting materials, Organizational skills, Attention to detail, Ability to manage multiple priorities, Ability to manage client engagements, Problem-solving skills, Troubleshooting skills, Critical-thinking skills, Proactive mindset, Willingness to identify challenges, Willingness to propose solutions, Willingness to drive action
What You'll Do.
Manage client relationships
Grow client relationships
Serve as primary point of contact
Provide client support
Build trusted relationships
Represent OpenAP's products
Represent OpenAP's services
Monitor account health
Identify opportunities
Support account retention
Support account renewal
Support account upsell
Participate in client-facing activities
Lead pre-campaign planning
Support campaign activation
Conduct mid-campaign check-ins
Provide post-campaign reporting
Provide post-campaign analysis
Consult clients on strategies
Leverage campaign data
Leverage Platform insights
Deliver strategic recommendations
Optimize client outcomes
Conduct Platform demonstrations
Conduct reporting walkthroughs
Conduct educational sessions
Lead client presentations
Lead business reviews
Lead strategic discussions
Translate campaign performance
Partner with Agency Development
Partner with Publisher Solutions
Partner with Audience Solutions
Partner with Operations
Coordinate cross-functional alignment
Communicate client updates
Communicate client recommendations
Communicate client insights
Communicate client next steps
Maintain organization
Follow through on client requests
Follow through on deliverables
Follow through on deadlines
Identify process improvement opportunities
Foster collaborative team environment
Foster growth-oriented team environment
Participate in team discussions
Participate in team initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders; External stakeholders
Communication Scope
Written communication; Verbal communication; Presentation communication; Client presentations; Business reviews; Campaign recaps; Strategic discussions
Applying for this Client Success Manager role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
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