NEXTPATIENT
SaaS
ClientSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Success Manager at NEXTPATIENT. Skills: Client Implementations, Client Training, Client Support. Lead new client implementations. Configure NextPatient to match workflows”
What You'll Achieve.
Get practices live on NextPatient; Ensure practices are successful long after; Drive better outcomes for staff and patients; Help shape the product roadmap; Help make the product better by sharing what you’re seeing; Push for improvements that matter
Industry & Context.
problem-solving skills; Troubleshoot issues and find practical solutions quickly
What They're Looking For.
Must Have
3–5+ years of experience in customer success, account management, or a similar role, problem-solving skills, attention to detail, Clear, thoughtful communication over email and phone, Ability to manage multiple clients and priorities at once, Curiosity and a desire to deeply understand how things work, A high level of ownership and follow-through
Nice to Have
SaaS experience, Healthcare experience
What You'll Do.
Lead new client implementations
Configure NextPatient to match workflows
Run web-based training sessions
Act as point of contact
Proactively reach out to clients
Gather client feedback
Help improve internal processes
How You'll Work.
Team & Collaboration
Work closely with the product team to advocate for improvements
Communication Scope
Clear, thoughtful communication over email and phone
Full Job Description
NEXTPATIENT | CLIENT SUCCESS MANAGER We’re a small team building the best software for medical practices. The software you experience at the doctor is often terrible. We fix this by integrating with the doctor’s legacy system and providing easy online scheduling, bill pay via text, digital check-in, interactive reminders, automated waitlist, and more. Patients get a modern experience and practices save time. We’re just 40 people, but used in thousands of offices around the country, and we regularly replace products from larger, older, or better-funded competitors. We haven’t raised any funding because we’ve seen it ruin too many promising companies. About the role The Client Success team is responsible for getting practices live on NextPatient and making sure they’re successful long after. Everyone on the team becomes an expert in our product. You’ll spend time understanding how each practice operates, then configure NextPatient to fit their workflow and drive better outcomes for their staff and patients. From day 1, you’ll work closely with the product team to advocate for improvements based on what you’re hearing from clients. What you’ll do - Lead new client implementations and guide practices to a successful go-live - Configure NextPatient to match each client’s workflows and goals - Run web-based training sessions and ensure clients feel confident using the platform - Act as the day-to-day point of contact for client questions and support - Proactively reach out to clients with best practices and new feature education - Troubleshoot issues and find practical solutions quickly - Build strong relationships and become a trusted partner to your clients - Gather client feedback and help shape the product roadmap - Help improve internal processes across implementation, support, and account management What we’re looking for - 3–5+ years of experience in customer success, account management, or a similar role - Strong problem-solving skills and attention to detail - Cl
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