LEAP Legal Software
Legal Software
ClientSuccessManager
“Client Success Manager at LEAP Legal Software. Skills: Client Success, Product Expertise, Relationship Building. Become a product expert. Maintain knowledge of LEAP Software”
What You'll Achieve.
Turn new customers into proud LEAP advocates; Improve adoption; Reduce churn; Ensure clients are using LEAP to its potential
Industry & Context.
Problem solvers; Help others; Complaint handling; Cancellation management; Lead issue resolution; Dealing with client conflict and frustrations
What They're Looking For.
Must Have
2+ years’ experience in a client facing role with a technology company or Legal background, Exceptional organizational skills and self-discipline, Ability to leverage cross functional business and technical resources to provide timely issue resolution, A thorough understanding of varying law firm’s culture and expectations, LEAP certification, or an aptitude for quick learning, An in-depth knowledge of the latest versions of Word, Excel and Outlook, Ability to leverage data to inform and support critical decisions, Familiarity with dealing with client conflict and frustrations in a positive manner
Nice to Have
An extensive understanding of Legal Accounting rules and bookkeeping, Knowledge of QuickBooks, Xero, Gainsight and/or Salesforce
What You'll Do.
Become a product expert
Maintain knowledge of LEAP Software
Understand LEAP product ethos
Provide information to support staff
Lead issue resolution cross-departmentally
Implement initiatives and product updates
Test initiatives and product updates
Measure initiatives and product updates
Measure client on-boarding KPI's
Report on client on-boarding KPI's
Measure product adoption KPI's
Report on product adoption KPI's
Act as the voice of clients
Identify trends and gaps
Contact clients regularly
Ensure clients use LEAP to potential
Devise strategies for client use
Implement strategies for client use
Demonstrate continued value to clients
Demonstrate software development to clients
Provide clear communication about LEAP value
How You'll Work.
Team & Collaboration
Work with cross-functional teams; Provide information to LEAP support staff; Lead issue resolution cross-departmentally
Communication Scope
Communicate product ethos to external parties; Provide clear communication about LEAP value
Applying for this Client Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about LEAP Legal Software?
Real rants from real employees. Read before you apply.