ClientSuccessManager

Jenzabar is looking for a Client Success Manager that has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company) with 2+ years of experience. The primary territory would include Vermont, New Hampshire, Maine, Connecticut, and Massachusetts, as well as a few schools in Indiana and Oregon. Ideal candidate would be located in or around Boston, MA or the New England area. The ideal candidate would have a few years of relevant work experience. **Essential Tasks** * Maintain positive client relationships to maximize product/service satisfaction * Act as a liaison between organization and clients * Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI * Client Service training for continuous improvement * Visit and/or conduct annual reviews with each client * Identify, develop, and maintain strategic relationships with senior level contacts * Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales * Collects feedback on how products are meeting the needs of the client and identifying how this can be improved * Represent Jenzabar at related regional conferences within your territory * Deeper level of understanding of our 3rd party relationships and opportunities & positioning * Visit clients on campus annually * Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate * Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight * Other tasks as assigned * _Ability to travel 50-75%_ **Preferred Skills and Experience** * Bachelor’s Degree * Background in Higher Education – understand industry * Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus. * Strong communication skills and a positive a