ISS STOXX
financial market
ClientSuccessManager
“Client Success Manager at ISS STOXX. Skills: client relationship management, domain expertise in proxy and corporate governance solutions, client inquiry and issue resolution, client retention. Act as a trusted advisor for clients and their advocate within ISS STOXX. Serve as domain expert on ISS STOXX's suite of proxy and corporate governance solutions”
What You'll Achieve.
account renewal rates; client communication; operational efficiency; facilitating upsell opportunities; Achieve target renewal rate
Industry & Context.
issue resolution process; Identify accounts at risk and create plans
What They're Looking For.
Must Have
Bachelor's degree required
Nice to Have
3-5+ years of experience in an account management or client service position preferred, ideally in financial or corporate governance industries
What You'll Do.
Act as a trusted advisor for clients and their advocate within ISS STOXX
Serve as domain expert on ISS STOXX's suite of proxy and corporate governance solutions
Partner with ISS STOXX team members to drive operational excellence for both new and existing clients
Own and manage client inquiry and issue resolution process
utilizing Salesforce. com and other internal tools
Assess client reporting needs and coordinate report delivery
Achieve target renewal rate through outstanding client service
Conduct regular calls with clients (health checks
relationship planning and review)
Identify accounts at risk and create plans to ensure revenue and client retention
Assist with annual due diligence process for clients
Maintain active interest in and awareness of industry trends and developments
including new ISS STOXX products and services and proactively communicate key developments to clients
Identify and communicate up-sell opportunities to sales team to assist in closing new deals
Provide subject matter expertise in pre-sales/up-sell/on-boarding activities
Perform testing of new product features
Act as “quarterback” between client and internal ISS STOXX teams for key client initiatives
Other special projects and initiatives for the business
as needed and assigned
How You'll Work.
Team & Collaboration
Partner with ISS STOXX team members to drive operational excellence; Act as “quarterback” between client and internal ISS STOXX teams for key client initiatives; Identify and communicate up-sell opportunities to sales team
Communication Scope
Excellent verbal and written communication skills; proactively communicate key developments to clients
Process & Methodology
effectively manage multiple tasks and projects simultaneously
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