Intellect
Mental Health Care
ClientSuccessManager
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“Client Success Manager at Intellect. Skills: Client Success, Account Management, Strategic Planning, Relationship Building. Serve as primary point of contact for accounts. Own end-to-end delivery of platform”
What You'll Achieve.
Ensure successful delivery, adoption, and long-term impact; Translate solution into measurable value; Ensure programme aligns with organisational priorities; Drives meaningful outcomes for employees; Client satisfaction; Retention; Expansion opportunities; Service quality standards
Industry & Context.
Analyse trends and identify risks or growth opportunities; Use data to inform renewal and expansion discussions; Identify recurring pain points and process inefficiencies
What They're Looking For.
Must Have
Bachelor's degree in Business, Management, or related field, 3+ years of experience in client success/account management/management consulting, Proven track record of successful project delivery and account management, Experience managing large, complex projects, Experience building long-term relationships with clients, Strategic thinking skills, Excellent communication and interpersonal skills, Ability to work independently and as part of a team, Sense of accountability and ownership
Nice to Have
Master's degree, Experience in healthcare, HR, change management, or benefits, Familiarity with mental health benefits and/or related industries
What You'll Do.
Serve as primary point of contact for accounts
Own end-to-end delivery of platform
Develop and execute programme strategies
Build long-term relationships with stakeholders
Drive client satisfaction
Coordinate cross-functional collaboration
Analyse data to demonstrate value
Identify product enhancement opportunities
How You'll Work.
Team & Collaboration
Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams; Translate client feedback into product and operational requirements; Work with Product and Engineering on feature enhancements; Partner with Marketing on engagement campaigns; Coordinate with Clinical and Delivery Ops; Support Sales in enterprise pitches
Communication Scope
Excellent communication and interpersonal skills; Ability to build trust and rapport
Process & Methodology
Oversee implementation timelines, Manage onboarding processes, Coordinate webinars, roadshows, campaigns, Track project milestones, Manage internal follow-ups
Full Job Description
### **The Role** The Enterprise Client Success Manager (CSM) exists to ensure the successful delivery, adoption, and long-term impact of our mental health benefits platform across key strategic and large enterprise accounts. This is a high-touch, consultative role focused on translating our solution into measurable value for clients. The Enterprise CSM owns the end-to-end client journey, from implementation and program design to engagement strategy, reporting, renewals, and expansion. They act as a trusted advisor to senior HR and business stakeholders, ensuring the programme aligns with organisational priorities and drives meaningful outcomes for employees. ### **What You'll Do** **Main Responsibilities** * Serve as the primary point of contact for a portfolio of key strategic and large enterprise accounts * Own end-to-end delivery of the mental health benefits platform across assigned clients * Develop and execute customised mental health programme strategies aligned to each client’s workforce needs * Build strong, long-term relationships with senior HR and business stakeholders * Drive client satisfaction, retention, and expansion opportunities * Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams * Analyse engagement, utilisation, and outcome data to demonstrate value and inform strategy * Identify product enhancement opportunities based on client feedback and insights **Day-to-Day Activities** _**Client Relationship Management**_ * Conduct regular client check-ins (weekly, monthly, quarterly) * Prepare and present QBRs and impact reports * Respond to client queries, escalations, and operational requests * Align on programme priorities, campaign calendars, and engagement initiatives * Manage renewals conversations and identify upsell/cross-sell opportunities _**Programme Delivery & Project Management**_ * Oversee implementation timelines and onboarding processes * Coordinate webinars, roadshows, c
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