ClientSuccessManager

**Job Description** As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? **About the role:** The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals. **About the team:** The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to **use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products.** CSMs are also responsible **for minimizing churn/compression risk and identifying expansion opportunities.** **What you will be doing:** * **Act as a subject matter expert** in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities. * **Collaborate cross-functionally** with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact. * **Build strong relationships with clients,** proactively engage across the lifecycle, and enable value realization * **Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan** with milestones and measurable KPIs to achieve desired outcomes through product adoption * **Proactively analyze client health and product usage data, and take necessary actions to mitigate risk** , improve product adoption, deliver business value outcomes, and