Experian
Data and technology
ClientSuccessManager
“Client Success Manager at Experian. Skills: Client satisfaction, Client retention, Salesforce records. Support Account Manager. Maintain client satisfaction”
What You'll Achieve.
Achieve revenue targets; Achieve minimum client retention targets; Ensure spend YTD is not less than 95%; Improve NPS response rate and score
Industry & Context.
What They're Looking For.
Must Have
Matric and/or relevant tertiary education (Credit Management), knowledge of business processes and sales process, Good excel skill
What You'll Do.
Support Account Manager
Maintain client satisfaction
Achieve monthly and annual targets
Schedule internal and external meetings
Report on client engagement activities
Drive usage through client engagement
Identify risks or issues
Achieve minimum client retention targets
Work to agreed sales objectives
Monitor drops and increase in usage
Maintain accurate client records
Identify contracts expiring
Complete notes against client database
Assist/host credit education workshops
Collaborate with clients on events
How You'll Work.
Team & Collaboration
Work with Account Managers and various departments; Collaborate with clients
Applying for this Client Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Experian?
Real rants from real employees. Read before you apply.