Datavant
Healthcare
ClientSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Success Manager at Datavant. Skills: project management, healthcare industry knowledge, communications skills. successful completion of all customer projects. coordination, tracking and reporting of all things related to customer projects”
What You'll Achieve.
successful completion of all customer projects; successful customer retention; project success; best possible result delivery, service and support; calculate project results summaries
Industry & Context.
resolve customer problems; resolve software issues
Willingness to travel 15% of the time, post-offer health screenings, proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc., employment sponsorship not eligible
What They're Looking For.
Must Have
3+ years project management experience, BS degree in business, technology or related field, Excellent written and oral communication skills
Nice to Have
bias for action and collaboration and well developed sense of urgency, curiosity and ability to correlate data from many sources, Professional and respectful demeanor in a relaxed work environment, Detail oriented, self‐starter with proven track record of execution and results, Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment, Advanced presentation comfortable presenting to multiple audiences, Ability to establish rapport with multiple client stakeholders, Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes, Demonstrated ability to conceptualize, manage and prioritize multiple projects
What You'll Do.
successful completion of all customer projects
tracking and reporting of all things related to customer projects
Own customer operations project management processes
reference materials and cross functional usage
Monitor project status and success throughout the entire project lifecycle
analyze and resolve customer problems
Prepare final reports and presentations for calculate project results summaries
define and execute process improvements
How You'll Work.
Team & Collaboration
coordinate efforts between internal resources and customers; Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams; Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc. ); Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects; coordinate results delivery with the Sales team
Communication Scope
communications skills; Excellent written and oral communication skills; smooth communication channels; regular reporting and info sharing; status updates; Advanced presentation; presenting to multiple audiences; Excellent meeting leadership skills
Process & Methodology
project management experience, project management skills, project management processes, manage and prioritize multiple projects
Full Job Description
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Client Success Manager is part of the Datavant organization and is responsible for successful completion of all customer projects. The team coordinates efforts between internal resources and customers in support of custom risk adjustment projects and reports on project status to all stakeholders. Datavant’s Client Success Managers are hybrid project management and consulting resources that have strong healthcare industry knowledge combined with communications and project management skills. They are key to successful customer retention and project success. You will: Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support. Manage coordination, tracking and reporting of all things related to customer projects. Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams. Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.). Own customer operations project management processes, tools, reference materials and cross functional usage. Monitor project status a
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