Bit by Bit Inc
IT services
ClientSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Success Manager at Bit by Bit Inc. Skills: Client Success, Account Management, Customer Experience. Lead regular client meetings. Serve as primary relationship manager”
What You'll Achieve.
Driving client satisfaction; Client retention; Long-term success; High levels of client satisfaction; High levels of client engagement; Ensure issues are escalated and resolved efficiently
Industry & Context.
Analytical mindset; Review service metrics and identify trends; Solutions-oriented approach
Potential after-hours or on-call responsibilities based on security incidents
What They're Looking For.
Must Have
3+ years of experience in Client Success, Account Management, Customer Experience, or MSP account management, communication and presentation skills with the ability to lead executive-level client conversations, Experience conducting Customer Business Reviews (CBRs) or customer strategy meetings, Ability to build trust and maintain long-term client relationships, organizational and project coordination skills with the ability to manage multiple priorities simultaneously, Comfortable working in a fast-paced technology services environment, Analytical mindset with the ability to review service metrics and identify trends, Professional, proactive, and solutions-oriented approach
Nice to Have
Experience with CRM, PSA, ticketing, and Microsoft Office platforms, MSP or IT services industry experience, Familiarity with cybersecurity concepts, managed IT services, cloud technologies, and Microsoft 365 environments, Experience working with technical teams and translating technical concepts into business-friendly language, Understanding of service delivery, escalations, and client lifecycle management
What You'll Do.
Lead regular client meetings
Serve as primary relationship manager
Monitor client health and service trends
Coordinate client onboarding activities
Help clients understand service offerings
Drive accountability internally
Identify opportunities for process improvement
Maintain accurate documentation
Support account growth
Stay informed on evolving technology
How You'll Work.
Team & Collaboration
Act as liaison between clients and internal teams; Collaborate with sales and leadership teams
Communication Scope
Communication skills; Presentation skills; Lead executive-level client conversations; Translating technical concepts into business-friendly language
Process & Methodology
Project coordination skills
Full Job Description
Company Information At Bit By Bit, we’ve been helping organizations thrive since 1987. Originally founded as a database application development and networking company, we’ve grown into a full-service IT firm and a recognized leader in delivering reliable, cost-effective managed IT services across the Tri-State area. Our team specializes in building and managing solutions that solve critical business challenges. With a unique blend of business technology expertise, certified technicians, and proven processes, we provide our clients with tailored IT solutions that improve productivity, strengthen security, streamline communications, and reduce costs. Beyond technology, our culture is rooted in humility and curiosity, and our vision is simple: to help untangle people and process challenges so businesses can move forward with confidence. Role Summary The Client Success Manager serves as a trusted advisor to our clients, helping align technology services with business goals while driving client satisfaction, retention, and long-term success. This role ensures clients feel consistently supported, informed, and confident in our partnership through proactive communication, strategic and actionable Customer Business Reviews, and effective collaboration between clients and internal teams. The Client Success Manager plays a key role in maintaining high levels of client satisfaction, retention, and engagement by ensuring issues are escalated and resolved efficiently with strong follow-through. Duties and Responsibilities * Lead regular client meetings, including Customer Business Reviews (CBRs), operational reviews, and strategic planning discussions. * Serve as the primary relationship manager for assigned client accounts, ensuring high levels of client satisfaction and engagement. * Act as a liaison between clients and internal teams including Helpdesk, Engineering, Security, Projects, and Leadership. * Monitor client health, service trends, ticket activity, and engagement me
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