Avetta, LLC
ClientSuccessManager
“Client Success Manager at Avetta, LLC. Skills: Client relationship management, Customer advocacy, Value maximization. Nurture client relationships. Grow client relationships”
What You'll Achieve.
Measure impact through retention; Measure impact through expansion; Measure impact through client health; Maximize platform value; Achieve maximum benefit
Industry & Context.
Problem solving
Commutable distance, No future sponsorship
What They're Looking For.
Must Have
2+ years customer-facing role, Enterprise SaaS company experience, Supplier management experience, Full working rights in Australia
Nice to Have
Experience with SFDC, Experience with CRM tools, Experience with JIRA, PMP a plus
What You'll Do.
Nurture client relationships
Grow client relationships
Identify key stakeholders
Maintain client momentum
Increase platform adoption
Serve as trusted advisor
Perform review sessions
Perform planning sessions
Demonstrate client value
Understand client objectives
Define client next steps
Ensure client utilization
Provide referenceable customers
Create innovative strategies
Create innovative services
Create innovative processes
Drive customer adoption
Drive customer retention
Drive customer expansion
Solve client problems
Drive process improvements
Drive product improvements
Assist with growth plans
Mitigate at-risk clients
Own client account health
Assist with problem resolution
Support best practice implementations
Identify key growth opportunities
Make recommendations using data
Make decisions using data
Document client interactions
How You'll Work.
Team & Collaboration
Work with internal stakeholders; Work with Client Success Team; Partner with Implementation; Partner with Professional Services
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project management
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