Machinify
healthcare intelligence
ClientSuccessLeader
Neural analysis suggests this role is
optimal for Senior candidates.
“Client Success Leader at Machinify. Skills: client success, relationship management, data analysis, healthcare claims data, financial projection. Ensure the Machinify team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies. Help create and drive execution on client strategy including intentional relationship building and supporting growth expansion initiatives”
What You'll Achieve.
Ensure timely issue resolution; Take action on anticipated client needs to deliver value; Optimize operational success; Ensure the Machinify team delivers the best value to our clients through exceptional support strategies; Maximize financial outcomes; Drive down healthcare costs; Deliver measurable results against; Demonstrate how the program is performing against key success metrics; Support client understanding of the data; Monitor solution performance; Deliver quantifiable and qualitative insights to customers
Industry & Context.
Analytical strength and curiosity to make observations, understand questions and explain answers in and about data sets and data processes for healthcare claims
Occasional travel requirements up to 25% of the year to meet client needs
What They're Looking For.
Must Have
5-7 years in client-facing roles (client management, customer success, or similar role), Proven track record for cultivating and influencing relationships within the healthcare payer market, Analytical strength and curiosity to make observations, understand questions and explain answers in and about data sets and data processes for healthcare claims, Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously, Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines, Driven self-starter mindset, seeking to make a high impact, and eager to collaborate in a cross-functional team environment, Ability to navigate ambiguity and operate in a autonomous work culture, High attention to detail and process oriented, Holds a high level of integrity
Nice to Have
Previous experience in the healthcare Payment Integrity space highly preferred
What You'll Do.
Ensure the Machinify team delivers value to our clients through efficient operational processes
comprehensive user training
and exceptional support strategies
Help create and drive execution on client strategy including intentional relationship building and supporting growth expansion initiatives
Identify actionable insights from healthcare claims data and results
Project financial results and company revenue based on KPI data and business dynamics
Review all client-facing reporting for accuracy
including reports on Impacts of policy customizations or modifications
Develop a deep understanding of the assigned client’s organizational structure
and areas of opportunity and translate that understanding into a unique value proposition that Machinify can deliver measurable results against
Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics
Document and create organizational visibility to key internal stakeholders on: Insights including outstanding roadmap opportunities
and key client activities and expectations
Work with leadership to communicate and message actionable findings to support client understanding of the data
Become an expert on company platform(s) to support client workflow
and user onboarding and training
Introduce new functionality
or capabilities and receive product feedback for formal communication internally to our Product team
Support client contracting efforts and SLA management
Monitor solution performance and deliver quantifiable and qualitative insights to customers via regular meetings
quarterly business reviews
Act as a key contact for client inquiries
and all key client deliverables
How You'll Work.
Team & Collaboration
Collaborate closely with operational and technical teams, both internally and externally; Eager to collaborate in a cross-functional team environment; Document and create organizational visibility to key internal stakeholders
Communication Scope
Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously; Communicate and message actionable findings to support client understanding of the data
Process & Methodology
Manage multiple requests with fast turn-around deadlines, Progress of weekly/monthly/quarterly initiatives
Full Job Description
Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plan clients across the country. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, Machinify brings together a fully configurable and content-rich, AI-powered platform along with best-in-class expertise. We’re constantly reimagining what’s possible in our industry, creating disruptively simple, powerfully clear ways to maximize financial outcomes and drive down healthcare costs. About the Opportunity At Machinify, we’re constantly reimagining what’s possible in our industry—creating disruptively simple, powerfully clear ways to maximize our clients’ financial outcomes today and drive down healthcare costs tomorrow. As part of the Customer Success Team, you will focus on client interactions, operational processes and procedures, and improving client success/satisfaction within our payment integrity platform. The ideal hire will ensure timely issue resolution and take action on anticipated client needs to deliver value. You will collaborate closely with operational and technical teams, both internally and externally, to optimize operational success and ensure the Machinify team delivers the best value to our clients through exceptional support strategies. What you’ll do Ensure the Machinify team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies Help create and drive execution on client strategy including intentional relationship building and supporting growth expansion initiatives Identify actionable insights from healthcare claims data and results Project financial results and company revenue based on KPI data and business dynamics Review all client-facing reporting for accuracy, including reports on Impacts of policy customizations or modif
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