ClientSuccessExecutive

## Accountabilities Build and maintain strong, trust-based relationships with clients across the Americas region. Proactively identify at-risk clients and take early action to address concerns and prevent escalation. Lead client retention and service recovery efforts, ensuring issues are resolved effectively and professionally. Collaborate with internal teams including Sales, Operations, Finance, and Leadership to resolve client challenges and improve outcomes. Analyze client feedback, sentiment, and trends to identify opportunities for service and experience improvements. Advocate for client needs while balancing organizational goals and operational constraints. Support initiatives aimed at improving customer satisfaction, retention, and long-term loyalty. Identify opportunities for renewals, expansion, and cross-sell, working closely with Sales teams when appropriate. Maintain accurate documentation, reporting, and records of client interactions and key outcomes. Contribute ideas and insights to improve processes and strengthen the overall client experience. Requirements: Minimum 3+ years of experience in Client Success, Account Management, Customer Experience, or a similar client-facing role. Proven experience managing complex client relationships and handling challenging conversations professionally. Strong track record of improving client outcomes and driving retention or satisfaction improvements. Excellent communication, negotiation, and stakeholder management skills. High emotional intelligence, empathy, and strong problem-solving abilities. Commercial awareness with the ability to balance client needs and business priorities. Experience working cross-functionally across multiple teams and departments. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Experience using CRM systems, reporting tools, or customer success platforms. English fluency required; Portuguese and/or Spanish strongly preferred. Prefe