Arine
Healthcare
ClientSuccessExecutive
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Success Executive at Arine. Skills: Client success, Account management, Healthcare technology. Serve as primary point of contact for clients. Oversee business aspects of client life cycle”
What You'll Achieve.
Improve outcomes; Reduce cost; 100% referenceable clients; Exceed client expectations; Over-delivering is our standard
Industry & Context.
Travel up to 30%, On-site meetings multiple times per year, Established private work area, Stable high-speed internet connection, Periodic training on Information Security Awareness, HIPAA guidelines training
What They're Looking For.
Must Have
5+ years of experience in account management, 5+ years of experience in client success, 5+ years of experience in consulting, 5+ years of experience in client-facing leadership role, Track record of execution, Track record of innovation, Track record of passion for growth, Excellent written communication ability, Excellent verbal communication ability, Ability to articulate client needs, Ability to translate complex concepts, Ability to drive results for clients, Ability to pass a background check, Must live in the United States, Eligible to work in the United States
Nice to Have
Healthcare health plan experience, Project management software experience, CRM platforms experience, Doctor of Pharmacy (PharmD) degree
What You'll Do.
Serve as primary point of contact for clients
Oversee business aspects of client life cycle
Create client-specific KPIs
Oversee client-specific KPIs
Create organizational KPIs
Oversee organizational KPIs
Ensure quality of deliverables
Understand internal engagement metrics
Understand internal activity metrics
Build deep knowledge of client needs
Build deep knowledge of client goals
Match client needs using Arine's platform
Identify areas for additional capabilities
Represent voice of the client
Collaborate with Product teams
Collaborate with Engineering teams
Collaborate with Delivery teams
Monitor opportunities for new products
Monitor opportunities for new features
Generate case studies
Document case studies
Generate white papers
Document white papers
Coordinate with Arine teams
Contribute to mission creation
Contribute to vision creation
Contribute to strategic goals attainment
Support Arine's vision
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Product teams; Engineering teams; Delivery teams
Communication Scope
Client needs articulation; Complex concept translation
Process & Methodology
Project management
Full Job Description
Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams. Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers. Why is Arine a Great Place to Work?: Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence. Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care. Market Opportunity - Arine is backed by leading healthcare investors and
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