Omnea
SaaS
ClientSuccessEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Success Engineer at Omnea. Skills: Client Solutions Engineering, Technical Support, Product Feedback. Align Omnea’s platform with customer needs. Dive deep into technical configurations”
What You'll Achieve.
Ensure a seamless Omnea implementation; Help customers achieve their goals; Drive positive emotional sentiment across the customer base; Reduce churn; Drive upsell; Ensure we are exceptional and efficient at what we do
Industry & Context.
Troubleshoot complex integration challenges; Tackle integration challenges; Solve complex problems
Work Tuesdays, Wednesdays & Thursdays in-person at our offices
What They're Looking For.
Must Have
2–5 years of experience in a performance-driven environment, Technical foundation, Excellent communication, An entrepreneurial spirit, Drive, competitiveness, and a deep focus on your career
What You'll Do.
Align Omnea’s platform with customer needs
Dive deep into technical configurations
Troubleshoot complex integration challenges
Help shape the future of procurement
Help the Customer team accurately digest customer requirements
Overcome technical barriers
Refine complex configurations
Tackle integration challenges to ensure a seamless Omnea implementation
Assist the Commercial team by rapidly creating solutions for sophisticated demos
Serve as our first line of defense for customer requests and issues
Provide an unreasonable level of support to help our customers achieve their goals
Own Customer Experience
Manage the delivery and prioritisation of Eng support tickets
Collaborate with the Omnea Product team to share feedback and insights from customer interactions
and deliver features that reduce churn and drive upsell
Assist with writing Product tickets to define engineering requirements and manage their delivery
Accurately and diligently record observations and thought processes to maintain a deep understanding of Omnea’s architecture
Lead continuous improvement efforts for our internal tools and processes
Develop and refine the Omnea Knowledge Repository
Manage our Product Accreditation
Create Customer Training/Support materials
Produce and maintain technical materials to assist with Customer implementations and project work
How You'll Work.
Team & Collaboration
Bridge between Product and Customer teams; Collaborate with the Omnea Product team; Work alongside leaders
Communication Scope
Speak and write clearly about technical topics; Presenter
Process & Methodology
Prioritise, scope, and deliver features
Full Job Description
OUR MISSION At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup https://sifted.eu/leaderboards/sifted-future-50-2025 in Europe. Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben https://www.linkedin.com/in/ben-freeman-a8542166/, Abs https://www.linkedin.com/in/abhirukt/, Sabrina https://www.linkedin.com/in/scastiglione/, and Rebe https://www.linkedin.com/in/rebecatristan/. FIND OUT MORE ABOUT THE TEAM AND LIFE AT OMNEA HERE https://www.youtube.com/playlist?list=PLpjeHyocsu3ZoDn3sfODjqIR2L_DW3dgb. THE ROLE We're looking for our first Client Solutions Engineer to join our team in New York. As a Client Solutions Engineer, you’ll be the critical bridge between Product and Customer teams. You’ll align Omnea’s platform with customer needs, dive deep into technical configurations, troubleshoot complex integration challenges, and help shape the future of procurement. You’ll work directly with some of the world’s leading tech companies (like Spotify, TeamViewer, Mc
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