Thought Machine
Fintech
ClientSuccessDirector(ThaiSpeaking)
Neural analysis suggests this role is
optimal for Senior candidates.
“Client Success Director (Thai Speaking) at Thought Machine. Skills: Client Success Management, Core Banking Transformation, Commercial Ownership, Stakeholder Management. Own end-to-end client success plan. Ensure clients achieve contracted volumes”
What You'll Achieve.
Ensure Clients successfully adopt and scale platform; Achieve contracted outcomes; Enable clients to reach contracted volume of live accounts; Maintain high client satisfaction; Maintain long-term commercial value; Achieve contracted account volumes within agreed milestones, timelines, and budgets; Ensure services are delivered profitably or within understood company investment envelope
Industry & Context.
Pragmatic problem-solver
Fluent in Thai
What They're Looking For.
Must Have
Fluent in Thai, Proven experience delivering core banking transformation programmes, understanding of core banking domains, including account servicing, payments, lending, and regulatory considerations, Demonstrated accountability for delivery outcomes, milestones, and Client adoption at scale, Experience owning or influencing commercials, P&L, and services profitability, Ability to operate credibly with senior banking stakeholders, including CIO, COO, and business heads, Excellent stakeholder management, communication, and executive-level presentation skills
Nice to Have
Experience in SaaS or cloud-based core banking platforms, Background in professional services, client success, managed services, or large-scale systems integration, Familiarity with regulated operating environments and supervisory expectations
What You'll Do.
Own end-to-end client success plan
Ensure clients achieve contracted volumes
Act as primary point of accountability for delivery
Proactively identify risks
Monitor and analyse client product usage
Establish and run robust account governance
Own CSAT measurement and improvement
Define Target Operating Model for support
Lead Quarterly Business Reviews
Build trusted relationships with senior stakeholders
Ensure Client production readiness
Act as escalation point for support issues
Track and communicate bug resolution
Ensure platform stability and service quality
Own P&L for paid services
Maintain overall services profitability
Oversee commercials for professional services
Partner with Account Director
Identify expansion opportunities
Contribute to renewals and extensions
Oversee planning and execution of platform upgrades
Align client roadmaps with product evolution
Ensure upgrades are delivered on time
How You'll Work.
Team & Collaboration
Orchestrate delivery, support, and sales teams; Drive mitigation plans across internal and client teams; Work with assigned client support lead; Partner with the Account Director; Collaborate with CCO office and Finance
Communication Scope
Executive-level presentation skills; Clear client communication
Process & Methodology
Manage complex, multi-year engagements, Oversee platform upgrades
Full Job Description
Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. The Client Success Director (CSD) is accountable for ensuring Clients successfully adopt and scale our platform to achieve their contracted outcomes. The primary measure of success for this role is enabling clients to reach their contracted volume of live accounts within agreed milestone dates and budget, while maintaining high client satisfaction and long-term commercial value. This is a senior, client-facing role requiring deep experience in core banking transformation programmes, strong commercial acumen, and the ability to orchestrate delivery, support, and sales teams across complex, multi-year engagements. Duties Client Outcome
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