TechnologyAdvice
B2B Tech
ClientSuccessCoordinator(EMEA)
Neural analysis suggests this role is
optimal for Mid Level candidates.
“Client Success Coordinator (EMEA) at TechnologyAdvice. Skills: Client Success, Campaign Management, Data Analysis. Understand client sales. Manage client expectations”
What You'll Achieve.
Ensure greatest experience from onboarding to delivered product; Ensure program success aligns with expectations; Increase efficiency
Industry & Context.
Creative problem-solver; Analytical skills; Critical thinking skills
Working laptop/pc and internet, Backup internet connection
What They're Looking For.
Must Have
Bachelor's degree from a recognized institution (or equivalent experience), Experience maintaining regular communication through digital channels such as Slack, email, and Zoom, Skilled in managing time and prioritizing tasks across team projects, ensuring smooth coordination and attention to detail while handling multiple clients, Eager to learn and develop skills in preparing detailed campaign summaries, analyzing data, and tracking client goals and KPIs to ensure program success aligns with expectations, Familiar with maintaining account health insights and ensuring Salesforce or similar CRM systems are kept up-to-date and accurate, Detail-oriented and organized, capable of reviewing leads for accuracy and alignment with targeting criteria, especially during initial campaign delivery, Creative problem-solver with analytical and critical thinking skills, Must have a working laptop/pc and internet, and a backup connection, Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward, Authorized to work in the Philippines
What You'll Do.
Understand client sales
Manage client expectations
Join internal and client calls
Prepare client call decks
Gather campaign launch materials
Prepare client campaign reports
Monitor campaign pacing
Escalate potential concerns
Support product and answer questions
Respond to client feedback
Provide campaign recommendations
Identify client trends
Provide campaign optimizations
Manage client accounts
Offer creative solutions
How You'll Work.
Team & Collaboration
Work with Client Success Team Members and Sales counterparts; Work across multiple internal teams; Collaborate with Client Success and Sales teams
Communication Scope
Maintaining regular communication through digital channels
Full Job Description
Hi, we’re TechnologyAdvice. At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO. All positions are open to remote work unless otherwise specified in the requirements below. The opportunity At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company’s success. We spend a great deal of time and energy to ensure we have the best people in the industry and that we foster an environment that they want to be a part of. We’re looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team. Our ideal candidate will share the tenacity and excitement we have for all things TechnologyAdvice. Our client success team focuses on the happiness of our clients. Each Client Success team member is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from onboarding to delivered product. Employment Level: Mid Level Employment Type: Full Time Location: Philippines Working Hours: 3:00pm to 12:00am PHT What you'll do Work alongside Client Success Team Members and Sales counterparts to understand what has been sold to a client and how we should
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