ClientStyleAdvisor(WoodburyPT)

Provide excellent service through continued commitment to our service values and standards

To know and achieve your

and the store's daily

monthly and annual sales targets

Demonstrate knowledge and understanding of different sales techniques

for example cross selling

to drive your sales and KPI's

Maintain an understanding of current products

trends and collections and ensuring that clients are informed and aware

Handling customer complaints

seeking assistance where necessary

ensuring issues are resolved to the satisfaction of the customer and the company

Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate

Understand all policies

procedures and compliance

To ensure that all relevant procedures and policies are understood. To carry out work according to those standards

Presentation must be in line with company's uniform and grooming standards

Understand and align with PCI compliance policy and regulations

Adheres to Security and Health and Safety regulations

To replenish stock and maintain high standards of merchandise and product presentation

Maintain your designated ‘area of pride'

Support the store with cycle counts and during biannual inventories

Support with the processing of shipments and transfers

in line with the relevant procedures

Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role