Client Style Advisor
luxury fashion
ClientStyleAdvisor-SOHO
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Style Advisor - SOHO at Client Style Advisor. Skills: Sales targets, customer service experience, product knowledge, trend awareness, collection awareness. Act as an ambassador for the brand in our flagship SOHO, NY store.. Maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus.”
What You'll Achieve.
To know and achieve your, and the store's daily, monthly and annual sales targets.; Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
Industry & Context.
Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
What They're Looking For.
Must Have
Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate., Understand all policies, procedures and compliance., To ensure that all relevant procedures and policies are understood., To carry out work according to those standards., Presentation must be in line with company's uniform and grooming standards., Understand and align with PCI compliance policy and regulations, consistently., Adheres to Security and Health and Safety regulations.
Nice to Have
Bi-lingual in English and Spanish a plus, but not required.
What You'll Do.
Act as an ambassador for the brand in our flagship SOHO
Maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus.
Creating and maintaining loyalty to both the store and the brand.
Provide excellent service through continued commitment to our service values and standards.
To know and achieve your
and the store's daily
monthly and annual sales targets.
Demonstrate knowledge and understanding of different sales techniques
for example cross selling
to drive your sales and KPI's.
Maintain an understanding of current products
trends and collections and ensuring that clients are informed and aware.
Handling customer complaints
seeking assistance where necessary
ensuring issues are resolved to the satisfaction of the customer and the company.
To replenish stock and maintain high standards of merchandise and product presentation.
Maintain your designated ‘area of pride’
Support the store with cycle counts and during biannual inventories
Support with the processing of shipments and transfers
in line with the relevant procedures.
Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.
How You'll Work.
Team & Collaboration
Motivated by being a great teammate with a common goal
Communication Scope
Excellent communication skills
Full Job Description
_**Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.**_ Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry. **Overview** You will act as an ambassador for the brand in our flagship SOHO, NY store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand. **Your Mission:** · Provide excellent service through continued commitment to our service values and standards. · To know and achieve your, and the store's daily, monthly and annual sales targets. · Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's. · Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware. · Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. · Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate. · Understand all policies, procedures and compliance. · To ensure that all relevant procedures and policies are understood. To carry out work according to those standards. · Presentation must be in line with company's uniform and grooming standards. · Understand and align with PCI compliance policy and regulations, consistently. · Adheres to Security and Health and Safety regulations. · To replenish stock and maintain high standards of merchandise and product presentation. · Maintain your designated ‘area of pride' · Support the store with cycle counts and during biannual inventories · Support with the processing of s
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