Stella Mccartney
luxury fashion
ClientStyleAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Style Advisor at Stella Mccartney. Skills: customer service, sales targets, sales techniques, product knowledge, communication skills. Provide excellent service through continued commitment to our service values and standards. To know and achieve your, and the store's daily, monthly and annual sales targets”
What You'll Achieve.
To know and achieve your, and the store's daily, monthly and annual sales targets; Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate
Industry & Context.
Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company
Presentation must be in line with company's uniform and grooming standards, Understand and align with PCI compliance policy and regulations, consistently, Adheres to Security and Health and Safety regulations
What They're Looking For.
Must Have
Spanish and English knowledge is a requirement, Experience in a customer service role with face-to-face customer contact, Ability to adapt to frequent change and a high-pressure environment, Ability to initiate contact and communication effectively, Motivated by being a great teammate with a common goal, clienteling skills and experience
Nice to Have
other languages are helpful (Cantonese, Mandarin, Russian, Arabic), Sales Experience ideally within a luxury brand and/or fashion outlet retail
What You'll Do.
Provide excellent service through continued commitment to our service values and standards
To know and achieve your
and the store's daily
monthly and annual sales targets
Demonstrate knowledge and understanding of different sales techniques
for example cross selling
to drive your sales and KPI's
Responsible for opening/closing the store
with any relevant tasks during this time
Maintain an understanding of current products
trends and collections and ensuring that clients are informed and aware
Handling customer complaints
seeking assistance where necessary
ensuring issues are resolved to the satisfaction of the customer and the company
Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate
Understand all policies
procedures and compliance
To ensure that all relevant procedures and policies are understood. To carry out work according to those standards
Presentation must be in line with company's uniform and grooming standards
Understand and align with PCI compliance policy and regulations
Adheres to Security and Health and Safety regulations
To replenish stock and maintain high standards of merchandise and product presentation
Maintain your designated ‘area of pride'
Support the store with cycle counts and during bi annual inventories
Support with the processing of shipments and transfers
in line with the relevant procedures
Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role
How You'll Work.
Team & Collaboration
Motivated by being a great teammate with a common goal; Support the store with cycle counts and during bi annual inventories
Communication Scope
Excellent communication skills; Spanish and English knowledge is a requirement; other languages are helpful (Cantonese, Mandarin, Russian, Arabic)
Full Job Description
_**Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint we are leaders and innovators in our industry.**_ **Overview** You will act as an ambassador for brand in our La Roca Village Outlet store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand. **Your Mission:** **** * Provide excellent service through continued commitment to our service values and standards. * To know and achieve your, and the store's daily, monthly and annual sales targets. * Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's. * Responsible for opening/closing the store, with any relevant tasks during this time. * Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware. * Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company. * Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate. * Understand all policies, procedures and compliance. * To ensure that all relevant procedures and policies are understood. To carry out work according to those standards. * Presentation must be in line with company's uniform and grooming standards. * Understand and align with PCI compliance policy and regulations, consistently. * Adheres to Security and Health and Safety regulations. * To replenish stock and maintain high standards of merchandise and product presentation. * Maintain your designated ‘area of pride' * Support the store with cycle counts and during bi annual inventories * Support with the processing of shipments and transfers, in line with the relevant procedures. * Additional
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