Pivotal Health
Healthcare
ClientStrategy&OperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Client Strategy & Operations Manager at Pivotal Health. Skills: Client operations, Client strategy, Data analysis. Own end-to-end client operations. Monitor client data”
What You'll Achieve.
Recover reimbursement owed; Reduce administrative burden; Scale into hospital segment
Industry & Context.
Issue resolution; Root cause analysis
What They're Looking For.
Must Have
4–6 years client-facing operations, 4–6 years strategy role, 4–6 years analytics role, Direct experience large health systems, Direct experience hospitals, SQL fluency, BigQuery comfort, Dashboarding tools comfort, Exceptional communication skills, Exceptional presentation skills, Strategic mindset, Proactive mindset, Manage high-value accounts, Drive measurable outcomes, Mitigate risks, Demonstrated success leading cross-functional initiatives, Demonstrated success complex client implementations, Project management skills, Operational excellence skills, Experienced mentor, Experienced team contributor
Nice to Have
Experience at early-stage startup, Experience with IDR process
What You'll Do.
Own end-to-end client operations
Surface operational trends
Resolve operational issues
Ensure continued implementation quality
Turn operational signal into strategy
Build operational dashboards
Act on operational data
Serve as strategic counterpart
Partner cross-functionally on IDR strategy
Partner cross-functionally on payer compliance
Lead special projects
Contribute to playbooks
Improve internal processes
How You'll Work.
Team & Collaboration
Client Success team partners; Cross-functionally on IDR strategy; Cross-functionally on payer compliance
Communication Scope
Client-facing strategy; Executive insights; Client presentations
Process & Methodology
Project management
Full Job Description
ABOUT PIVOTAL HEALTH Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams. Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey. ABOUT THE ROLE Pivotal Health is looking for a Client Strategy and Operations Manager to own the operational and strategic engine behind our most complex client relationships- large health systems and hospitals. You’ll manage a portfolio of high-value enterprise pods, serving as the strategic and technical owner of how those clients are operated against day-to-day. You’ll combine deep data fluency, hands-on technical ownership, and senior client presence to surface issues before clients raise them, turn operational signal into client-facing strategy, and design the playbooks the rest of the team uses as we scale. This is a high-impact, hands-on role at a high-growth startup where your operating decisions will shape how Pivotal scales into the hospital and health system segment. This is an individual contributor role, not a managerial role. WHAT YOU’LL DO - Own end-to-end client operations for a portfolio of large health system and hospital clients- proactively mo
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