Cox Business

Communications

ClientSolutionsRetentionRepresentative

$0–0k United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Client Solutions Retention Representative at Cox Business. Skills: Customer retention, Sales, Upselling. Answer customer disconnect calls. Resolve customer issues”

What You'll Achieve.

Reduce controllable churn; Meet customer needs; Drive revenue

Industry & Context.

Communications
Problems you'll solve

Solving problems; Troubleshooting

What They're Looking For.

Must Have

5+ years relevant experience, High school diploma/GED with 3 years experience, Associate's/Bachelor's degree in related field, Proficiency with computers, Proficiency with common business software

Nice to Have

Associate's degree, Technical certifications, B2B sales experience, Proven track record meeting quotas, Background in revenue generation, Background in customer retention, Communications industry experience, Experience with major communications equipment vendor

What You'll Do.

Answer customer disconnect calls

Resolve customer issues

Offer creative solutions

Offer attractive offers

Answer customer billing calls

Assist with billing needs

Drive additional revenue

Explore upsell opportunities

Inform customers about referral programs

Inform customers about new products

Inform customers about enhanced packages

Reach out to customers nearing contract expiration

Identify upsell opportunities

Negotiate pricing with clients

Negotiate products with clients

Negotiate promotions with clients

Negotiate terms with clients

Perform calculations for fees

Perform calculations for time periods

Perform calculations for pro-rations

Perform competitive comparisons

Troubleshoot service issues

Troubleshoot pricing issues

Troubleshoot technical issues

Work with sales support

Resolve installation challenges

Resolve service challenges

Educate customers on maximizing products

Educate customers on maximizing services

Educate customers on features

Educate customers on billing

Educate customers on charges

Provide customer insights to marketing team

How You'll Work.

Team & Collaboration

Work with sales support; Provide insights to marketing

Communication Scope

Customer education

Full Job Description

**Company** Cox Communications, Inc. **Job Family Group** Sales **Job Profile** Inside Relationship Rep - CCI **Management Level** Individual Contributor **Flexible Work Option** No remote option; must work at a specified Cox location **Travel %** No **Work Shift** Day **Compensation** Hourly pay rate is $19.13 - $28.65/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $31,174.00. **Job Description** Great relationships don’t just happen — they’re built with trust, authenticity and a spark of curiosity. If you’ve got the talent to turn connections into meaningful partnerships, we want to hear from you. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies. We’re on the hunt for a **Client Solutions Retention Representative** who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed — all while driving revenue and advancing your own career. Ready to work with a team that’s as invested in your success as you are? Let’s talk! **What’s in It for You?** Here’s a sneak peek of the benefits you could experience as a Cox employee: * A competitive salary and top-notch bonus/incentive plans. * A pro-sales culture that honors what salespeople (like you!) contribute to our success. * Exceptional work-life balance, flexible time-off policies and accommodating work schedules. * A true team environment, with 3 days of real-life collaboration in the office. * Comprehensive healthcare benefits, with multiple options for individuals and families. * Generous 401(k) retirement plans with company match.

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