Cox Business
Communications
ClientSolutionsRetentionRepresentative
“Client Solutions Retention Representative at Cox Business. Skills: Customer retention, Sales, Revenue generation. Answer customer disconnect calls. Resolve customer issues”
What You'll Achieve.
Reduce controllable churn; Meet customer needs; Secure renewals; Identify upsell opportunities
Industry & Context.
Problem solving; Troubleshooting
What They're Looking For.
Must Have
High School Diploma/GED, 3 years' experience in a related field, Proficiency with computers, Proficiency with common business software
Nice to Have
Associate degree or technical certification, B2B sales experience, Proven track record of meeting quotas, Background in revenue generation, Background in customer retention, Experience in the communications industry, Experience with a major communications equipment vendor
What You'll Do.
Answer customer disconnect calls
Resolve customer issues
Offer creative solutions
Offer attractive offers
Answer customer billing calls
Assist with billing related needs
Drive additional revenue
Explore upsell opportunities
Inform customers about referral programs
Inform customers about new products
Inform customers about enhanced packages
Reach out to customers nearing contract expiration
Identify upsell opportunities
Perform calculations for fees
Perform calculations for time periods
Perform calculations for pro-rations
Perform competitive comparisons
Troubleshoot service issues
Troubleshoot pricing issues
Troubleshoot technical issues
Work with sales support
Find the best solutions
Resolve installation challenges
Resolve service challenges
Educate customers on maximizing products
Educate customers on maximizing services
Educate customers on features
Educate customers on billing
Educate customers on charges
Provide customer insights to marketing team
How You'll Work.
Team & Collaboration
Sales support team; Marketing team; Office collaboration
Communication Scope
Customer education
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