Cox Business
Communications
ClientSolutionsRetentionRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Solutions Retention Representative at Cox Business. Skills: Customer retention, Sales, Upselling. Answer customer disconnect calls. Resolve customer issues”
What You'll Achieve.
Reduce controllable churn; Drive revenue
Industry & Context.
Problem solving; Troubleshooting
What They're Looking For.
Must Have
5+ years relevant experience, High school diploma/GED with 3 years experience, Associate's/Bachelor's degree in related field, Proficiency with computers, Proficiency with common business software
Nice to Have
Associate's degree, Technical certifications, B2B sales experience, Proven track record meeting quotas, Background in revenue generation, Background in customer retention, Communications industry experience, Experience with major communications equipment vendor
What You'll Do.
Answer customer disconnect calls
Resolve customer issues
Offer creative solutions
Offer attractive offers
Answer customer billing calls
Assist with billing needs
Drive additional revenue
Explore upsell opportunities
Inform customers about referral programs
Inform customers about new products
Inform customers about enhanced packages
Reach out to customers nearing contract expiration
Identify upsell opportunities
Perform calculations for fees
Perform calculations for time periods
Perform calculations for pro-rations
Perform competitive comparisons
Troubleshoot service issues
Troubleshoot pricing issues
Troubleshoot technical issues
Work with sales support
Resolve installation challenges
Resolve service challenges
Educate customers on maximizing products
Educate customers on maximizing services
Educate customers on features
Educate customers on billing
Educate customers on charges
Provide customer insights to marketing
How You'll Work.
Team & Collaboration
Work with sales support; Provide insights to marketing
Full Job Description
**Company** Cox Communications, Inc. **Job Family Group** Sales **Job Profile** Inside Relationship Rep - CCI **Management Level** Individual Contributor **Flexible Work Option** No remote option; must work at a specified Cox location **Travel %** No **Work Shift** Day **Compensation** Hourly pay rate is $19.13 - $28.65/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $31,174.00. **Job Description** Great relationships don’t just happen — they’re built with trust, authenticity and a spark of curiosity. If you’ve got the talent to turn connections into meaningful partnerships, we want to hear from you. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies. We’re on the hunt for a **Client Solutions Retention Representative** who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed — all while driving revenue and advancing your own career. Ready to work with a team that’s as invested in your success as you are? Let’s talk! **What’s in It for You?** Here’s a sneak peek of the benefits you could experience as a Cox employee: * A competitive salary and top-notch bonus/incentive plans. * A pro-sales culture that honors what salespeople (like you!) contribute to our success. * Exceptional work-life balance, flexible time-off policies and accommodating work schedules. * A true team environment, with 3 days of real-life collaboration in the office. * Comprehensive healthcare benefits, with multiple options for individuals and families. * Generous 401(k) retirement plans with company match.
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