Cox Business
Communications
ClientSolutionsRetentionRepresentative
“Client Solutions Retention Representative at Cox Business. Skills: Customer retention, Revenue generation, Upselling. Answer customer disconnect calls. Resolve customer issues”
What You'll Achieve.
Reduce controllable churn; Meet customer needs
Industry & Context.
Problem solving
What They're Looking For.
Must Have
5+ years relevant experience, High school diploma/GED with 3 years experience, Associate's degree in related field, Proficiency with computers, Proficiency with business software
Nice to Have
Associate's degree, Technical certifications, B2B sales experience, Proven track record meeting quotas, Background in revenue generation, Background in customer retention, Experience in communications industry, Experience with major communications equipment vendor
What You'll Do.
Answer customer disconnect calls
Resolve customer issues
Offer creative solutions
Offer attractive offers
Answer customer billing calls
Assist with billing needs
Drive additional revenue
Explore upsell opportunities
Inform customers about referral programs
Inform customers about new products
Inform customers about enhanced packages
Reach out to customers nearing contract expiration
Identify upsell opportunities
Perform calculations for fees
Perform calculations for time periods
Perform calculations for pro-rations
Perform competitive comparisons
Troubleshoot service issues
Troubleshoot pricing issues
Troubleshoot technical issues
Resolve service issues
Resolve pricing issues
Resolve technical issues
Work with sales support
Resolve installation challenges
Resolve service challenges
Educate customers on maximizing products
Educate customers on maximizing services
Educate customers on features
Educate customers on billing
Educate customers on charges
Provide customer insights to marketing
How You'll Work.
Team & Collaboration
Sales support team; Marketing team
Applying for this Client Solutions Retention Representative role?
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