Northern Trust

Financial Services

ClientSolutionsConsultant

€65–95k ~AI est. Amsterdam, North Holland, Netherlands FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Client Solutions Consultant at Northern Trust. Skills: Client solutions, Digital solutions. Act as lead for clients’ online experience. Sustain relationships with Asset Servicing clients”

Industry & Context.

Financial Services
Eligibility Requirements

Travel required, International travel

What They're Looking For.

Must Have

Full fluency in Dutch, Full fluency in English

Nice to Have

Experience in client service, Experience with technology products, Experience with online tools, Understanding of financial markets, Understanding of technology requirements, Understanding of technology solutions, Ability to learn technical products, Experience in servicing client, Flexible and adaptable to change, Verbal communication skills, Written communication skills, In person presentation skill, Comfort with presentations, Willingness to collaborate in teams, Willingness to collaborate with peers

What You'll Do.

Act as lead for clients’ online experience

Sustain relationships with Asset Servicing clients

Support Dutch-speaking clients

Support Dutch-speaking stakeholders

Satisfy client training support requirements

Introduce new products to clients

Provide feedback to product teams

Perform user acceptance testing

Consult with complex clients

Consult with complex prospects

Analyse implementation requirements

Determine implementation requirements

Understand client needs

Implement solutions for clients

Facilitate custom production requests

Facilitate system development requests

Assist in onboarding new clients

Visit clients to develop understanding

Document client calls

Prepare status reports for management

Provide comparisons with competitor solutions

Coordinate training presentations

Participate in training presentations

Keep abreast of bank products

Keep abreast of bank services

Serve as voice of client

How You'll Work.

Team & Collaboration

Client Community; Product development teams; Relationship managers; Client implementation team; Relationship team; Production areas; Technology; Product; Client Service; Change Management groups

Communication Scope

Presentation; Written communication; Verbal communication

Full Job Description

**_About Northern Trust:_** Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Act as lead for clients’ online experience and sustain relationships with Asset Servicing clients by way of Northern Trust Digital solutions. The successful candidate will work with a range of EMEA Clients these include GFS, IIG and IOO relationships. (Global Fund Services, Institutional Investor Group and Investment Outsourcing Operations). The role involves extensive interaction with clients based in the Netherlands; therefore, full fluency in Dutch and English (written and spoken) is a mandatory requirement to support Dutch‑speaking clients and stakeholders. This role offers the individual exposure to the Client Community both in the Dutch and EMEA markets, to satisfy their training support requirements and to introduce new products. The variety of tasks within the role will allow the individual to develop many skills such as presentation, project management and training. The successful applicant will have the opportunity to work with the product development teams providing essential feedback and user acceptance testing in relation to the development of new technology including client data feed solutions and API’s. The successful candidate will be self- motivated and enjoy working as an individual within the team and have the desire to develop the skills & competencies listed below. The key responsibilities of the role include: * Consult with complex clients and prospects to analyse and det

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