Northern Trust
Financial Services
ClientSolutionsConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Solutions Consultant at Northern Trust. Skills: Client solutions, Digital solutions. Act as lead for clients’ online experience. Sustain relationships with Asset Servicing clients”
Industry & Context.
Travel required, International travel
What They're Looking For.
Must Have
Full fluency in Dutch, Full fluency in English
Nice to Have
Experience in client service, Experience with technology products, Experience with online tools, Understanding of financial markets, Understanding of technology requirements, Understanding of technology solutions, Ability to learn technical products, Experience in servicing client, Flexible and adaptable to change, Verbal communication skills, Written communication skills, In person presentation skill, Comfort with presentations, Willingness to collaborate in teams, Willingness to collaborate with peers
What You'll Do.
Act as lead for clients’ online experience
Sustain relationships with Asset Servicing clients
Support Dutch-speaking clients
Support Dutch-speaking stakeholders
Satisfy client training support requirements
Introduce new products to clients
Provide feedback to product teams
Perform user acceptance testing
Consult with complex clients
Consult with complex prospects
Analyse implementation requirements
Determine implementation requirements
Understand client needs
Implement solutions for clients
Facilitate custom production requests
Facilitate system development requests
Assist in onboarding new clients
Visit clients to develop understanding
Document client calls
Prepare status reports for management
Provide comparisons with competitor solutions
Coordinate training presentations
Participate in training presentations
Keep abreast of bank products
Keep abreast of bank services
Serve as voice of client
How You'll Work.
Team & Collaboration
Client Community; Product development teams; Relationship managers; Client implementation team; Relationship team; Production areas; Technology; Product; Client Service; Change Management groups
Communication Scope
Presentation; Written communication; Verbal communication
Full Job Description
**_About Northern Trust:_** Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Act as lead for clients’ online experience and sustain relationships with Asset Servicing clients by way of Northern Trust Digital solutions. The successful candidate will work with a range of EMEA Clients these include GFS, IIG and IOO relationships. (Global Fund Services, Institutional Investor Group and Investment Outsourcing Operations). The role involves extensive interaction with clients based in the Netherlands; therefore, full fluency in Dutch and English (written and spoken) is a mandatory requirement to support Dutch‑speaking clients and stakeholders. This role offers the individual exposure to the Client Community both in the Dutch and EMEA markets, to satisfy their training support requirements and to introduce new products. The variety of tasks within the role will allow the individual to develop many skills such as presentation, project management and training. The successful applicant will have the opportunity to work with the product development teams providing essential feedback and user acceptance testing in relation to the development of new technology including client data feed solutions and API’s. The successful candidate will be self- motivated and enjoy working as an individual within the team and have the desire to develop the skills & competencies listed below. The key responsibilities of the role include: * Consult with complex clients and prospects to analyse and det
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