NielsenIQ
Market Research
ClientSolutionsArchitect
Neural analysis suggests this role is
optimal for mid candidates.
“Client Solutions Architect at NielsenIQ. Skills: Client engagement, Solution delivery, Requirement gathering. Serve as primary operational contact for clients. Handle operational concerns”
What You'll Achieve.
Enhance client data; Deliver robust database production; Deliver cost-effective database production; Deliver enduring database production; Maintain high standards of quality; Ensure high-quality service delivery
Industry & Context.
Problem-solving; Analytical skills; Troubleshooting
What They're Looking For.
Must Have
3+ years of experience working with corporate clients, Problem-solving and analytical skills, Excellent communication skills, Ability to work collaboratively, Manage multiple projects effectively, Proactive attitude
What You'll Do.
Serve as primary operational contact for clients
Handle operational concerns
Gather client requirements
Manage delivery timelines
Coordinate data modifications
Address quality issues
Communicate effectively with clients
Coordinate client calls and meetings
Translate requirements into work orders
Set project timelines
Monitor project progress
Partner with internal operations teams
Troubleshoot client inquiries
Resolve client inquiries efficiently
Ensure high-quality solution delivery
Deliver solutions with precision
Meet agreed-upon timelines
Identify opportunities to enhance client data
Suggest improvements or new approaches
Coordinate pre-delivery quality checks
Coordinate post-production quality checks
Participate in operational meetings
Coordinate operational meetings
Participate in quality review meetings
Coordinate quality review meetings
Participate in escalation meetings
Coordinate escalation meetings
Maintain alignment with Customer Success
Maintain alignment with Sales teams
Address client concerns
How You'll Work.
Team & Collaboration
Internal teams; Customer Success Teams; Sales Teams; Operations Teams; International team
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management
Full Job Description
As a Client Solution Architect, you will be at the forefront of client interactions, serving as a key point of contact to provide tailored solutions that address client-specific needs. This role is focused on building and maintaining strong client relationships by working closely with internal teams at NIQ to align strategies and deliver seamless solutions. This role offers an exciting opportunity to work closely with diverse clients, enhancing their experience with NIQ’s solutions while ensuring high-quality service delivery. Key Responsibilities: * Client Engagement: Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues. * Communication & Coordination: Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information. * Requirement Gathering & Delivery: Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery. * Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow. * High-Quality Solution Delivery: Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines. * Proactive Solution Development: Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NIQ. * Quality Assurance & Post-Production: Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients. * Operational Meetings & Escalation Management: Participate in and coor
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