Autodesk
Technology
ClientServicesSpecialist,GermanSpeaker(SpanishasaSecondLanguage)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Services Specialist, German Speaker (Spanish as a Second Language) at Autodesk. Skills: Customer Success, German language, Problem solving. Provide multi-channel support. Troubleshoot product access issues”
What You'll Achieve.
Timely resolution of issues; Exceptional customer experience; High-quality customer experience; Solution-focused customer experience
Industry & Context.
Problem solving; Troubleshoot issues
Work flexible shifts, Work overtime, Shift start times of 7:00 AM
What They're Looking For.
Must Have
BSc or MSc graduate, 0–4 years of professional experience, Fluency in German and English required, Willingness to work flexible shifts
Nice to Have
German plus other language skills, Experience in customer service, Experience in support environment, Experience with problem-solving skills, Ability to manage multiple priorities, Experience using a CRM Salesforce
What You'll Do.
Provide multi-channel support
Troubleshoot product access issues
Troubleshoot licensing issues
Troubleshoot account issues
Troubleshoot order-related issues
Ensure access to purchased software
Deliver high-quality customer experience
Educate customers and partners
Conduct training sessions
Provide self-service guidance
Act as subject matter expert
Support partner enablement
Collaborate cross-functionally
Contribute to knowledge base content
Recommend process improvements
Maintain professionalism
Maintain adaptability
How You'll Work.
Team & Collaboration
Collaborate cross-functionally; Collaborate with Sales
Communication Scope
Communicate clearly
Full Job Description
**Job Requisition ID #** 26WD98388 **Position Overview** As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring the timely resolution of product access, licensing, and account issues. You will deliver an exceptional customer experience by solving problems effectively, communicating clearly, and collaborating in a fast-paced, team-oriented environment. Do you enjoy working with Windows, Microsoft Office, and CRM tools such as Salesforce to resolve customer inquiries? Bring your skills to our team — apply today! **Key Responsibilities** * Provide multi-channel support (phone, chat, email) to customers and partners * Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution * Ensure access to purchased software using internal systems and remote tools * Deliver a high-quality, solution-focused customer experience * Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance * Act as a subject matter expert on Autodesk policies, processes, and tools * Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues * Contribute to knowledge base content and recommend process improvements * Maintain professionalism and adaptability in a fast-paced environment **Minimum Qualifications** * BSc or MSc graduate with 0–4 years of professional experience * Fluency in German and English required * Experience using a CRM system; Salesforce preferred * Willingness to work flexible shifts and overtime as needed (shift start times of 7:00 AM) **Preferred Qualifications** * German plus other language skills are an advantage * Strong verbal and written communication skills * Experience in a customer service or support environment with strong problem-solving skills * Ability to manage multiple priorities in a dynamic, fast-paced environment #LI-FB1 ****Learn More**** **About Autodesk** Welcome to Autodesk! A
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