ClientServicesSpecialist

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. **Position Summary: ** About the Role We are seeking a detail-oriented and proactive Client Services Specialist to support post-sale client operations and serve as a key liaison between clients, sellers, and internal teams. In this role, you will help ensure reporting requirements are met, client requests are resolved efficiently, and operational processes run smoothly. Success in this position requires strong organizational skills, excellent communication, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. HYBRID: Mon-Wed onsite. Thu-Fri remote. **Key Responsibilities:** **Client Support & Relationship Management** * Serve as a primary point of contact for post-sale client and seller inquiries. * Respond to and resolve client requests in a timely and professional manner. * Coordinate with internal teams to gather information, provide updates, and ensure accurate communication. * Build and maintain positive working relationships with clients, sellers, and internal stakeholders. **Reporting & Operational Coordination** * Manage and maintain reporting schedules, client contact information, and operational tracking tools. * Ensure client reporting requirements are fulfilled accurately and within established deadlines. * Monitor deliverables, follow-ups, and client commitments to ensure timely execution. * Document client interactions and activities within required systems and processes. **Compliance & Process Support** * Support compliance with contractual reporting obligations and service-level agreements (SLAs). * Identify potential risks, delays, or process gaps and escalate issues as needed. * Collaborate with internal teams to improve workflows and enhance operational efficiency. * Assist with audits, documentation requests, and special projects as assigned. **Media & Delivery Coordination**