ClientServicesSpecialist

**Job Requisition ID #** 26WD98639 **Position Overview** As a Client Services Specialist, you will be a critical part of Autodesk’s help to ensure our customers have instant access to their software and partner orders and related inquiries are handled with a high level of quality in accordance to defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analysed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. You will be attached to our Singapore office, with a hybrid-remote work policy. Work Schedule: Monday to Friday, 8:30am to 5:30pm (might change according to business needs) **Responsibilities** * Ensure Autodesk customers have immediate access to all software products purchased, which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer’s machine to determine root cause of access issue * Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email * Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests * Provide information on Autodesk Account features and capabilities; conduct “how to” sessions with customers and partners as needed * Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools * Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews * Proficient in technology, including ability to learn platforms our pa