NinjaTrader
Finance / FinServ
ClientServicesRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Services Representative at NinjaTrader. Skills: real-time problem solving, assist customers with solutions to account or technology-related issues, resolve client support inquiries regarding their account and our platform, Educate and empower customers to get the most out of the NinjaTrader product line, Become a power user of Outlook, HelpSpot, Confluence, Jira, and other productivity applications, Efficiently and accurately manage customer data using Salesforce, Identify and communicate”
What You'll Achieve.
ensure a world-class customer experience
Industry & Context.
real-time problem solving; assist customers with solutions to account or technology-related issues; troubleshoot computer issues directly with clients
What They're Looking For.
Must Have
computer skills and the ability to learn complex systems quickly, Empathy and the ability to connect with customers while showing genuine care for their issues, Ability to explain complex information or instructions in a simple, understandable way, time management skills with the ability to follow up on multiple issues and customer service requests, Excellent written and verbal communication skills, Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients
Nice to Have
Written and spoken fluency in Spanish, A minimum of 1 year of customer service experience, preferably in a high-volume technology company, Prior experience with CRM software and customer service ticketing software, Knowledge of the trading industry is a plus but not required
What You'll Do.
respond to the needs of thousands of clients worldwide to ensure a world-class customer experience
help resolve client support inquiries regarding their account and our platform
Assist clients with various inquiries such as account setup
troubleshooting accounts
and treasury-related items
Educate and empower customers to get the most out of the NinjaTrader product line
Efficiently and accurately manage customer data using Salesforce
Identify and communicate emerging client needs and feature requests to management and other internal teams
Guide clients in navigating the world of commodity futures and NinjaTrader’s services
Assist management in creating and revising policies based on customer feedback
creating knowledge articles and email templates
Regularly assist with beta testing new software updates
How You'll Work.
Team & Collaboration
Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams; Identify and communicate emerging client needs and feature requests to management and other internal teams
Communication Scope
Excellent written and verbal communication skills; Ability to explain complex information or instructions in a simple, understandable way
Full Job Description
Disclaimer: Please be advised that the most accurate and up-to-date information about our open roles—including job descriptions, compensation, and benefits—can only be guaranteed on our official job board. For the latest listings and details, please visit: https://job-boards.greenhouse.io/ninjatrader. JOIN US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, NinjaTrader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence. Our growth story is nothing short of exhilarating. Since 2003, NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide. But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders. So, why work at NinjaTrader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees. Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world. What you'll do: The ideal candidate will have a passion for helping peo
Applying for this Client Services Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about NinjaTrader?
Real rants from real employees. Read before you apply.