Bergdorf Goodman
Luxury Retail
ClientServicesRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Services Representative at Bergdorf Goodman. Skills: Client Service, Hospitality, Problem Solving. Champion a culture of elevated hospitality. Act as the first escalation point”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Elevated hospitality mindset, Service Recovery Expertise, Emotional Intelligence, Previous experience in luxury hospitality or luxury retails, hospitality or high touch service environment, organizational and time-management skills, Excellent communication and interpersonal skills, Proven ability to adhere to policies and maintain operational standards, Detail-oriented with problem-solving skills, Ability to partner effectively with management and cross-functional teams
What You'll Do.
Champion a culture of elevated hospitality
Act as the first escalation point
Ensure every client interaction reflects highest standard
Partner with the Docent Teams
Collaborate with Store Leadership
Support event execution
How You'll Work.
Team & Collaboration
Partner with the Docent Teams; Collaborate with Store Leadership; Partner effectively with management and cross-functional teams
Communication Scope
Excellent communication and interpersonal skills
Full Job Description
Salary Range $19.61 - $24.51* **_Job Description:_** WHO WE ARE: A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Saks Global's portfolio of top luxury retail brands and real estate assets. For more information on the latest news and events at Bergdorf Goodman, visit bergdorfgoodman.com or follow the brand on Instagram and YouTube. YOU WILL BE: The Client Services Representative serves as the living expression of our brand’s hospitality philosophy, ensuring a seamless and elevated guest experience. This role serves as the primary point of contact for clients, delivering elevated, personalized service that reflects discretion, warmth and excellence. The Client Services Representative anticipates client needs, resolves inquiries with grace and efficiency and ensures every interaction feels curated and seamless. This individual is both service driven and detail-obsessed, balancing operational precision with an intuitive understanding of luxury client expectations. WHAT YOU WILL DO: • Champion a culture of elevated hospitality rooted in discretion, personalization and warmth. • Act as the first escalation point for complex service situations, resolving concerns with empathy and brand alignment • Ensure every client interaction reflects the highest standard of luxury retail and white glove service. • Partner with the Docent Teams to align hospitality tone and floor coverage. • Collaborate with Store Leadership on service concerns and work to resolve • Support event execution and high profile visits with precision and discretion as
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