Ansarada
ClientServicesRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Services Representative at Ansarada. Skills: Customer success, AI fluency, Client services. Deliver exceptional customer experiences. Elevate service standards”
What You'll Achieve.
Customer issues resolved faster; Fewer escalations; Customers onboarded; Customers getting value; Upsell opportunities identified; Upsell opportunities converted; Structured feedback reaching Product; Structured feedback reaching Sales; Pattern-backed feedback reaching Product; Pattern-backed feedback reaching Sales
Industry & Context.
Solutions-oriented; Issue resolution; Problem prevention
Work shifts 9am-7pm, Rotating weekend shifts
What They're Looking For.
Must Have
Proven experience in customer-facing role, Experience in tech or SaaS environment, Comfortable navigating digital platforms, Available to work shifts 9am-7pm Mon-Fri, Available for rotating weekend shifts, Use LLMs daily, Know where AI makes you sharper, Share what works, Customer-obsessed mindset, Curious and solutions-oriented mindset, AI-curious by default mindset, Clear communicator, Empathetic communicator, Confident communicator, Fast learner who shares wins, Onboard and educate new users, Identify customer expansion opportunities, Spot and share customer stories, Provide closed-loop feedback, Collaborate cross-functionally, Share what's working
Nice to Have
Client services experience preferred, AI surfacing signals for upsell
What You'll Do.
Deliver exceptional customer experiences
Elevate service standards
Address technical inquiries
Address technical challenges
Serve as trusted advisor
Communicate with clarity
Communicate with empathy
Provide personalised guidance
Identify customer expansion opportunities
Identify upsell opportunities
Spot customer stories
Share customer stories
Collaborate cross-functionally
Drive continuous improvement
How You'll Work.
Team & Collaboration
Cross-functionally; Product; Sales; Marketing
Communication Scope
Written channels; Verbal channels
Full Job Description
Datasite and its associated businesses are the global center for facilitating economic value creation for companies across the globe. From data rooms to AI deal sourcing and more. Here you’ll find the finest technological pioneers: Datasite, Blueflame AI, Grata, and Sherpany. They all, collectively, define the future for business growth. Apply for one position or as many as you like. Talent doesn’t always just go in one direction or fit in a single box. We’re happy to see whatever your superpower is and find the best place for it to flourish. Get started now, we look forward to meeting you.. **Job Description:** # _Who’s Ansarada for Datasite?_ Join the team designing the future of dealmaking. Ansarada for Datasite is the secure dealmaking infrastructure company. We help companies, governments, and their advisors protect what matters and realise their potential when it counts. From M&A and capital raising to restructures, audit, and infrastructure procurement, we provide the system of record that keeps critical information secure and processes under control. Founded in Sydney in 2005, Ansarada is trusted across 170 countries and has supported more than 55,000 transactions, bringing together data, workflow, and security by design so teams can move with clarity and confidence when the stakes are high. Great Place to Work certified for 16 years running. Recognised as one of Australia’s Best Places to Work for Women and in Technology. Teams across Sydney, Ho Chi Minh, Chicago, Amsterdam, and London. # _What we’re looking for_ ## Experience Proven experience in a customer-facing or client services role, ideally in a tech or SaaS environment. Comfortable navigating digital platforms and tools including MS Suite, Slack, Teams, Jira, CRMs, and Mac. Adaptable and quick to learn in a fast-moving product environment. Available to work a roster of shifts between 9:00 am and 7:00 pm Mon–Fri, with rotating weekend shifts. ## ## AI fluency: * You use LLMs (ChatGPT, Claude, Gemini)
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