Johnson Controls International plc
ClientServicesRepresentative1
“Client Services Representative 1 at Johnson Controls International plc. Skills: customer service, sales, order to cash functions, customer escalation management. Serve as primary point of contact for selected Strategic National Account customers. Manage service request intake through calls, emails, work order management system, or other means”
What You'll Achieve.
Promote customer satisfaction; Maximize account growth; Increase retention and revenue; Ensure service and inspections have been delivered on time and as per scope of contract; Ensuring adherence to contractual key performance indicators (KPI’s)
Industry & Context.
Thorough investigation; Invoice dispute resolution
What They're Looking For.
Must Have
High school diploma or equivalent, Minimum of 3 years of work experience, with at least 1 year being within customer service, sales, or order to cash functions, Superior communication, organization, follow up and time management skills, Demonstrated experience with successful customer escalation management, Demonstrated ability to work across organizational boundaries driving alignment and engagement on behalf of the customers they support
What You'll Do.
Serve as primary point of contact for selected Strategic National Account customers
Manage service request intake through calls
work order management system
Follow up with the required internal resources to ensure service and inspections have been delivered on time and as per scope of contract
Achieve resolution of customer concerns/escalations requiring thorough investigation and collaboration across the Fire
HVAC and Security domains
Update work order management systems
service and quoted service work orders through their respective lifecycles
ensuring adherence to contractual key performance indicators (KPI’s)
Develop and provide updates and reporting related to account performance as required by customer and Work Cell Manager
Lead or assist in invoice dispute resolution as required by Work Cell Manager
Follow the policies and standard operation procedures that govern the Work Cell and functional processes within the work cell
Learn and develop competencies in all work cell functions
Flow to the work and support work cell teammates as required to provide effortless customer service for the selected customers
How You'll Work.
Team & Collaboration
Demonstrated ability to work across organizational boundaries driving alignment and engagement on behalf of the customers they support; Collaboration across the Fire, HVAC and Security domains; Support work cell teammates as required
Communication Scope
Superior communication
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